How to benefit from the business chat and Social Media Channels Integration?
How to benefit from the business chat and Social Media Channels Integration?
Business chat and Social Media Channels Integration is one of the latest modern cloud call centre services organisations, and businesses rely on it to increase sales and profits.
Bevatel provides these services to institutions and commercial activities with many advantages and professional options to help them develop sales performance and increase profits.
This is in addition to the importance of social bots and linking social media for businesses in developing mechanisms for communicating with customers and providing them with better service and technical support in a faster and more professional manner at the lowest costs at the same time.
In this article, we will learn how institutions and commercial activities can benefit from these services to improve the performance of sales, technical support, and customer service departments. Come on.
What are the business chat and Social Media Channels Integration services?
Bevatel Social service is one of the call center solutions provided by Bevatel to institutions and commercial activities by linking all pages of the organization through social media in a unified platform to receive and respond to all customer conversations through many options and professional tools to manage customer correspondence, respond to their inquiries and provide the best service and technical support for them.
In more detail:-
If you have a business or organization and have several accounts for this business through social media such as Twitter, WhatsApp Business, Instagram, Messenger, or Telegram.
Bevatel will all these accounts through the unified Bevatel Social platform for all social media. Through the Bevatel Social platform, you can receive all correspondences of your customers through the required social media that Bevatel has linked to your business.
Business chat Service Features of Social Media Channels Integration
Having a unified platform to receive all your business conversations via social media is a huge advantage, but that is only some of what Bevatel offers you in this service!
Bevatel provides many advantages and options for receiving and conducting customer conversations. We can mention the most prominent of them in brief points as follows:-
- Activate WhatsApp Business with your unified number, 9200
- Unlimited automatic conversations
- Multiple roles (employees and supervisors)
- Private and public message boxes
- Manage customer conversations
Activate WhatsApp Business API with your unified number, 9200
One of the most critical features of the Bevatel Social service for linking social media is that Bevatel activates the WhatsApp Business of your organization or business using your unified number 9200, and this activation gives you many advantages and options to receive customer conversations and communication with them for various purposes of customer service, sales, and technical support.
The WhatsApp Business API, using your unified number 9200, allows multiple employees to simultaneously log in to your WhatsApp Business account to respond to customer conversations and inquiries regarding your products or services.
Instead of a single employee responding to customer inquiries and problems, multiple employees can now do so for sales, technical support, or customer service purposes.
This feature enables you to respond to customer inquiries and problems faster. It helps you save time and complete sales, customer service, and technical support operations moment by moment, in an instant, which enables you to gain customer satisfaction.
The business chat and Social Media Channels Integration services allow endless spontaneous conversations with customers across various social media channels.
Through this feature, you can respond to customer inquiries and problems via various means of communication through automated unlimited messaging scenarios on the unified Bevatel Social platform for all social media (Twitter, WhatsApp Business, Instagram, Messenger, and Telegram).
This feature helps organizations and businesses improve the performance of customer service, technical support, and sales departments.
You can create automated message scenarios for each department separately, scenarios for customer service management and other scenarios for sales management, and others for technical support.
Using automatic conversations from Bevatel Social, you can automatically respond to all customer inquiries and solve their problems 24 hours/a day without needing customer service, sales, or technical support staff to respond to these conversations.
Automated conversations save organizations and businesses a lot of the time and expense of hiring multiple customer service, sales, and technical support employees who work around the clock to respond to customer communications.
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- I want to contact customer service.
- I want to communicate with the sales department.
- I want to contact the Technical Support Department.
I want to communicate with the sales department.
I want to contact the sales of the call center system.
I want to contact CRM sales.
I want to contact Bevatel Social sales.
The simple example above clarifies the importance of the business chat service and the linking of social media to respond to customer conversations and requests and receive them automatically and without the need for sales staff.
Multiple roles (employees and supervisors)
The Bevatel Social Social Media Channels Integration service allows you to assign multiple roles and powers to employees and supervisors to have more control and better management of your business through the unified Bevatel social media messaging platform.
You can create accounts for employees with limited permissions to communicate with customers, respond to their inquiries, and solve their problems and other accounts with more advanced permissions to follow the workflow of customer service, sales, and technical support employees and use the Bevatel service with more options and tools.
Public and private inboxes
The Bevatel Social Media Channels Integration service allows you to create private message boxes for each department (a message box for sales, a message box for customer service, and another for sales, for example) and to create public message boxes for all departments.
This feature makes receiving customer messages via social media on the Bevatel Social platform more organized.
One of the essential advantages of the business chat service is that it allows you to communicate internally between the employees of your organization or business via the Bevatel platform, away from customer conversations.
Managing customer conversations
The Bevatel Social Social Media Channels Integration service provides professional features and options to manage your customers’ social media communications through the Bevatel platform.
You can create a contacts record and manage new, existing, and potential clients.
You can also add or assign tags to potential, existing, and new customers according to the services they subscribe to or their requests and inquiries.
These tags help your employees to respond quickly and complete all sales, technical support, and customer service operations quickly and easily.
The call center system sales staffs follow the latest updates periodically with the call center customers by clicking on the hashtag #callcenter_system_requests, and the technical support staff follows up the technical support requests through the hashtag #technical_support_requests
In general, the business chat and Social Media Channels Integration services are one of the most critical modern cloud call center services that have proven their importance and efficiency in helping institutions and commercial activities to develop the performance of customer service, technical support and sales departments, saving costs and even increasing sales and profits, until this service became Essential and indispensable for any business or organization that seeks to develop its business and increase its profits.