Advantages of Call Center System for Hospitals 2022
Advantages of Call Center System for Hospitals 2022
The Best Call Center System for Hospitals 2022 is the latest cloud system from Bevatel that medical centers, clinics, and hospitals rely on to make reservations and make and receive calls.
We provide this system with many advantages for making and receiving calls, features, options, and integrated tools to follow up the workflow of the call center for hospitals, medical centers, and clinics in faster and more professional ways and at the lowest costs within Saudi Arabia.
Through this article, we will learn about the cloud call center system from Bevatel and the advantages of making and receiving calls, making patient reservations, and following up and evaluating the performance of customer service staff, Let’s go.
The Best call center system for hospitals
Bevatel system is the best system that enables hospital call centers, clinics, and medical centers to make and receive the possible number of concurrent calls with many professional features and options for receiving calls, communicating with patients, and receiving cases.
Thousands of hospitals, medical centers, and clinics rely on this system because it provides many characteristics, advantages, and tools. We mention the most prominent of them in the following points:-
- Cloud System
- Many advantages to communicating and receiving cases
- Waiting feature
- Call Recording
- Call Transfer
- IVR System
- Live Monitor
- System Reports
1- Cloud system
One of the most prominent advantages of this system is that it works in the cloud only with an internet connection and without the need for any complex installations, behavior, or equipment. And this system does not require the use of traditional call center devices to operate.
This feature allows you to operate the best call center system for hospitals remotely and from anywhere with an internet connection and without the need to be at the headquarters of your hospital call center, clinic, or medical center.
Then you can assign Call Center staff to work remotely to receive calls to make reservations and answer caller inquiries regarding medical services provided by the hospital.
This system also enables you to track the workflow of the call center of your clinic, medical center, or hospital that you manage, periodically and with reports remotely and from anywhere, even if you are traveling outside the country.
The cloud call center system from Bevatel saves you many of the costs of preparing suitable premises for the contact center, the costs of traditional call center equipment, and all the costs of providing offices, computers, and the headquarters of the call center of your medical center, clinic or hospital that you manage.
2- Many advantages of communicating and receiving cases
This system provides you with many features that enable you to make reservations, follow up on callers’ requests, respond to their inquiries, assist them, and provide customer service in a faster and more professional way.
We can explain these advantages with a brief explanation through the following paragraphs:-
3- Waiting feature
The waiting feature is one of the most prominent features of the Bevatel cloud call center system. It allows you to play specific music or play some voice messages that include offers, services, and working hours of your medical center or clinic.
This feature also helps you when all customer service staff are busy answering calls, receiving requests and reservations. The call center system puts callers on the queue to listen to offers, services, working hours, or waiting music.
4- Call Recording
The call recording feature is one of the most prominent advantages of the best call center system for hospitals because this system records all outgoing and incoming calls to your call center automatically.
This system allows you to listen to all call recordings and extract call recordings for the last 30 days.
This feature helps you follow the workflow of your call center moment by moment, evaluate the performance of reservations and customer service staff, identify strengths and weaknesses in their performance, and even develop a plan to improve their performance.
5- Call forwarding
The Bevatel system provides you with a call forwarding feature. And by using this feature, you can divert any customer calls to a specific employee or department or the voice mail or IVR service.
This feature greatly simplifies the workflow of your call center and provides callers with a good experience in dealing with the customer service department of a hospital or medical center.
6- Voice mail
Through the voice mail service, callers can leave their inquiries, complaints, or requests in one or more voice messages heard by customer service staff to call back customers to help them or answer their questions regarding hospital or clinic services.
This feature helps you to receive requests, inquiries, and problems of callers if all customer service employees are busy answering callers or if an individual calls outside working hours.
7- IVR System
One of the most prominent advantages of the best call center system for hospitals from Bevatel is that it allows you to activate the IVR feature to respond to callers through some pre-recorded voice messages that include information and details that answer callers’ inquiries and problems.
IVR stands for Interactive Voice Response which is the interactive voice response to caller questions and problems.
And you can take advantage of this feature by recording audio files that include the required information and details (answering inquiries and problems of callers, working hours, services and prices, how to book, etc.).
Then you upload these files through the call center cloud system according to a specific scenario that you specify. So that the system automatically plays these messages later when answering callers.
This feature enables you to respond to the inquiries and problems of callers even when all customer service staff is busy or when customers call outside working hours.
8- Live Panel
The Live Paneling screen is one of the most prominent advantages of this system because it provides you with many options and professional tools that enable you to follow the workflow of the call center of your medical center, moment by moment and directly.
Through the Live Paneling screen, you can see the status of each employee, whether he has a call, is in a meeting, is busy, or is out of work.
You can also view the ongoing calls and the details of each call (call duration, caller number, caller requirements), view waiting lists, and know the waiting time for each caller.
This panel enables you to listen to any call and direct the employee or correct information for him in private, and the customer doesn’t hear that.
Also, you can divert any call to another employee or department, withdraw or end the call for any reason.
9- System Reports
This system provides you with many integrated reports on the workflow of the call center on the performance of each employee of the customer service and reservations staff in the hospital you manage or your medical center.
These reports provide you with integrated statistics and details about the number of calls made and received by each employee, the duration of each call, and the status of the call: (whether the employee or customer ended it).
Through these reports, you can listen to any of the outgoing or incoming calls to your call center, and you can also extract the recordings of these calls for the last 30 days.
Through the system reports, you can get an overview of the call center workflow and the performance of each customer service employee, with comprehensive details about:-
- Duration of working hours
- Number and the duration of the breaks
- Number, duration, and date of received calls
- Number of missed and missed calls
The best call center system for hospitals from Bevatel enables you to manage the call center of your hospital professionally. And it helps you improve the performance of customer service and hospital reservations departments and provide the best possible service to patients.