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WhatsApp Business API
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WhatsApp Business API is one of the latest modern cloud call center solutions that Bevatel provides to organizations and commercial activities, which is indispensable for various customer service departments, sales, technical support, and customer account management.
Recently, the WhatsApp application has become one of the most critical essential means for various business sectors to communicate with customers due to the speed and instantaneousness of WhatsApp in sending and receiving messages. And the many advantages it provides, options, and tools make your communication better and more professional.
In the following paragraphs, we will learn about the primary advantages of WhatsApp Business that Bevatel provides to institutions and commercial activities. Let’s go.
WhatsApp Business API
It is one of the WhatsApp applications and a developed system for conversations. It is equipped with more professional tools and options to enable institutions and commercial activities to receive customer conversations and respond to their inquiries faster, with many advantages that help sales and customer service employees accomplish their tasks quicker, more time-saving, and at the lowest costs.
Bevatel provides this system with advantages that have become indispensable for developing customer service, sales, and technical support. We mention some of the most prominent of them in points briefly as follows: –
- Activate the WhatsApp Business API with your contact numbers
- Unlimited users
- Unlimited automatic conversations
- Integration with different systems, such as CRM
- Automating many tasks
- Manage workflow in a more professional way
Activate the WhatsApp Business API with your contact numbers
Bevatel allows you to use your contact numbers, whether mobile numbers, a unified number, a toll-free number, or landlines, to activate the WhatsApp Business service to communicate with customers and benefit from all the features provided by the system.
This feature makes it easier for any organization or business that wants to obtain the WhatsApp Business system using their existing business numbers without needing to change or acquire new ones.
One account for unlimited users
The WhatsApp Business system from Bevatel allows you to use one WhatsApp account for an unlimited number of your employees simultaneously, from different devices and from anywhere, without using multiple accounts and numbers for WhatsApp.
Thus, sales, customer service, and technical support staff can utilize the same WhatsApp account simultaneously. And this helps to speed up sales operations, improve the performance of customer service and technical support staff, and provide customers better service and technical support as quickly as possible.
This system allows you to add WhatsApp account details and data for your business as follows:-
- Cover Photo
- Account Name
- Company Address
- Description
- Website Link
- Working Hours
Unlimited Chatbots
- The WhatsApp Business API service allows you to conduct unlimited automated conversations for your organization or business’s various sales, customer service, and technical support departments.
- This feature helps you multiply sales by enabling you to conduct sales through a chatbot automatically.
- With a chatbot, you can create unlimited templates for automatic conversations, which include expected scenarios for sales steps, reservations, and order confirmations with potential customers who contact you via WhatsApp.
- Automatic conversations also enable you to develop customer service and technical support management performance and provide better service and technical support to customers through expected scenarios to respond to expected inquiries and questions for your customers.
For Example:-
Customer: Welcome
Bevatel Bot:
Welcome to Bevatel for Contact Center Solutions
مرحبا بك في بيفاتيل لحلول مراكز الاتصال
اللغة العربية English
Customer: English
Bevatel Bot: Please select the required service
Cloud Call Center Bevatel Business Chat CRM System
In general, automatic chats from Bevatel will help you to be in moment-to-moment communication with your customers, respond to their inquiries, and solve their problems in real-time. And thus, you will retain customer chats after today.
Integration with different systems, such as CRM
Bevatel allows you to connect the WhatsApp Business API system with the various systems and applications your business or organization needs, providing you with many features, options, and tools that help you improve sales, customer service, and technical support performance.
Linking your business WhatsApp account with customer relationship management systems, for example, helps you to easily obtain information and quickly transfer it to your customer service, sales, or technical support staff, which allows them to respond to customer inquiries, solve their problems, respond to their requests, and also conduct sales operations in a faster and more professional way.
This feature helps your employees quickly respond to customer requests without opening more systems and applications to get data.
for example:-
- Integrating WhatsApp API with CRM and ERP system
- Integrating with the Bevatel Business Chat system to receive all customer conversations in one window for all communication channels.
Automate many tasks
The WhatsApp Business API system enables you to automatically perform many tasks for each of the sales, customer service, and technical support departments. And this feature saves you a lot of time and costs, and thus helps you to make many sales in a faster and more professional way and provide better service and technical support to customers.
We can mention some of the most prominent uses of WhatsApp Business to carry out tasks in brief points as follows: –
- Unlimited automatic chats and chat sayings for technical support and customer service
- Capture and profile potential customers.
- Performing sales operations and confirming customer orders automatically
- Allocating working hours to receive customer messages and spontaneous conversations
- Notifying customers of the dates of renewing their subscription or running out of consumption
- Notifying customers of new offers and discounts
Manage your workflow in a more professional way
WhatsApp Business API provides many advantages to manage and follow up your workflow, moment by moment, in a more professional and organized way!
We can mention some of the most prominent advantages and options of WhatsApp to manage and follow up the workflow of your organization or business in brief points as follows:-
- Allocate the powers of employees and managers and allow specific employees to access the system.
- Create a profile for each customer and tag customers
- Communicate with clients with customized messages
- Communicate with employees through the profile of each employee
- Create a calendar and manage tasks and reminders
- Notifying employees of the conversations they are responsible for
- Direct tasks to employees with one click
- Assign an employee to be responsible for each potential customer.
The WhatsApp Business API service is the latest advanced cloud call center solution indispensable for institutions and commercial activities, whatever their industry and the products or services they provide. It seeks to develop its service performance and technical support to customers and even increase sales and profits.
