The most prominent 5 indispensable Contact Center Services when establishing companies

Contact Center Services are essential solutions organizations and commercial activities rely on to communicate with customers for sales, customer service, technical support, marketing, and other reasons that make them necessary and critical for establishing any business or startup.

Bevatel always strives to meet the needs of organizations and commercial activities in the Middle East, providing the latest cloud contact center solutions to help them develop their performance and create a faster and more professional communication mechanism with customers.

In the following paragraphs, we will briefly learn about the latest business solutions for call centers and customer service and its most prominent features for various departments and sections.

The Best Contact Center Services 2023

There are many business solutions that companies, institutions, and commercial activities of all sizes and in various business sectors utilize. For example, call center solutions and business service are among the main success factors for any company or institution because of their influential role in achieving business goals, from communicating with customers to conducting sales operations. Or provide them with better service and technical support, or receive their requests, make reservations, and communicate for various marketing purposes.

Bevatel always keeps abreast of the latest developments in advanced cloud communications, customer service systems technologies, and methods of communication with customers through its advanced cloud contact center solutions considered the best in the Arab Gulf countries.

We can mention the most prominent call center solutions for companies and commercial activities in brief points as follows:

• Cloud Call Center
• Bevatel Business Chat
• WhatsApp Business API
• CRM system
• SMS service

Cloud Call Center

It is one of the most critical Contact Center Services that represent a cornerstone of the sales, customer service, and technical support departments to conduct their operations and communicate with potential, existing, and new customers.

Bevatel system is the latest cloud call center. It enables you to receive customer calls and contact them in the cloud only by connecting to the Internet from anywhere without needing your presence at the call center headquarters.

One of the most critical features of the Bevatel call center system is that it works in the cloud 100%, meaning that its operation does not require complex installations or devices and cables like traditional call center systems.

Therefore, you can quickly receive customer calls from anywhere worldwide using your computer or mobile phone. Then you can hire remote customer service, sales, and technical support staff, which generally helps you save a lot of costs needed to create an integrated call center for your organization or business.

We can highlight some of the most critical features of Cloud Call Center in brief points as follows: –

• Detailed live panel to track the workflow
• A comprehensive reporting system for all calls and all departments of your business
• Waiting feature
• Record calls and extract calls for the last 30 days
• Voice mail feature
• 100% cloud system
• Compatible with computers and mobile devices
• Integration with different systems

Bevatel Business Chat

It is one of the most prominent Contact Center Services that Bevatel provides to organizations and commercial activities. It has many features, options, and tools to receive and respond to customer conversations immediately, faster, and more professionally.

It is an integrated platform provided with tools and features to enable you to receive all your customers’ conversations on your business channels on social media (WhatsApp Business API, Twitter, Instagram, Messenger, Google My Business, e-mail, and Webchat.) in a unified window for messaging and with many features for customer service, sales, and technical support.

From now on, your employees will not need to access your various business channels via social media to receive and respond to customer conversations. As a result, you will no longer lose any of your customer conversations.

We can mention some of the most prominent features of the Business Chat platform to link communication channels in short points as follows: –

• Unlimited Chatbot
• Activation of the WhatsApp Business API
• Detailed reports and analyses of customer conversations
• Add comments to customer conversations (maintained by employees)
• Access to each client’s transactions in one window
• Create customer profiles
• Unlimited number of users
• Receive an infinite number of customer conversations
• Possibility of linking with business systems and solutions such as CRM

WhatsApp Business API

It is a developed system from the WhatsApp application. It is one of the Contact Center Services that Bevatel provides with more professional features and tools to enable institutions and commercial activities to communicate better with their customers via WhatsApp for customer service, sales, and technical support.

Communicate with all your customers via WhatsApp Business in real-time directly with one WhatsApp account for all employees, regardless of their number, simultaneously from different devices with many features and options.

We can mention some of the most prominent features of the WhatsApp Business API from Bevatel in brief points as follows: –

• Create customer profiles
• It is an integrated account for your business (business name, introductory description, cover photo, company address, website link, and working hours).
• Unlimited Chatbot
• Automation of sales processes
• Assigning powers to employees and other permissions to managers
• Communicate with employees via their profile
• Notifying each employee of the talks for which he is responsible

CRM System

It is one of the advanced business solutions and one of the Contact Center Services that the sales, customer service, and technical support departments utilize to conduct and implement their operations faster, more organized, and more professionally through many tools and options of the Bevatel CRM system.

A customer relationship management system that enables you to manage your customers’ dealings from A to Z, starting from capturing potential customers, creating customer databases, sending financial offers, following up on sales operations, issuing final invoices, and converting potential customers into actual customers.

We can mention some of the most critical features of the CRM system from Bevatel in brief points as follows:-

• Create integrated customer databases
• Catch potential customers
• Technical support tickets
• stores and projects management
• Manage and track the sales workflow
• Create quotations and send them to clients
• Manage products, stores, and supplier dealings

Cloud Contact Center Services from Bevatel are professional solutions with integrated features and tools. They are indispensable basic systems for any organization or business seeking to provide better service and technical support, conduct all sales operations professionally and more organized, and even increase profits.