6 Professional advantages of Unified Number 9200 service for advanced contact centers
The unified number 9200 service is one of the most prominent advanced call center services that are indispensable for establishments and commercial activities to contact large segments of target customers at the same time.
Bevatel is one of the best companies that provide advanced contact center services and solutions, including the unified number with multiple professional benefits and the lowest costs in Saudi Arabia.
The unified number is one of the professional solutions for companies and organizations to obtain a professional call center and communicate with target customers.
We will clarify this service and the importance of the unified number 9200 for establishments and commercial activities. Let’s go.
What is the unified number 9200 service?
It is a service provided by Bevatel to the contact centers of establishments and commercial activities to obtain a professional call center to make and receive customer calls.
And the unified number 9200 is an easy-to-remember number that starts with 9200 that enables establishments and commercial activities to make and receive several concurrent calls through the Bevatel cloud call center system.
Bevatel provides the unified number service with multiple options so that each establishment or business can choose the unified number that it wants.
All unified numbers provided by Bevatel are licensed and certified by STC and the Saudi Commission for Communications and Information Technology.
Many establishments and commercial call centers rely on the unified number to make and receive customer calls because of the many advantages and options that the Bevatel system provides for customer service staff.
Is the unified number service free?
Yes, because the establishment or business that wants the service will pay once to obtain a unique and easy-to-remember unified number for your target customers to contact you.
Bevatel provides this service with a landline at the lowest costs for establishments and commercial activities, meaning that this service saves you a lot of time, effort, and money to obtain a unified number.
Who pays for the costs of the call?
Based on the guidelines and decisions of the Saudi Commission for Communications and Information Technology, starting on July 13, 2021, the costs of incoming calls to the unified number 9200 will be divided equally between the caller and the receiver, as follows:-
- The receiver pays 50% of the call cost.
- The caller pays 50% of the call cost.
Both the caller and the receiver pay 12.5 halal / minute for making a call through the unified number 9200 from any network via mobile or landlines.
Why do many institutions and commercial activities rely on the Bevatel unified number 9200 service?
Many contact centers for institutions and commercial activities in Saudi Arabia rely on the Bevatel unified number 9200 to make and receive concurrent calls because of the many advantages and options that this number provides. We mention the most prominent of them in some points as follows:-
- Powerful brand.
- Conference calls.
- Calls recording and exporting recordings.
- Waiting Feature.
- IVR feature.
- Voicemail and call forwarding feature.
1- Powerful Brand
Using the unified number 9200 gives an impression to your target customers that they deal with a professional establishment and a powerful brand.
Also, it reflects that the establishment appreciates its customers, seeks to facilitate communication with them. And provide them with the best service and the best technical support, through the unified number and through a professional cloud call center system that has many advantages for making and receiving calls.
This is not only for commercial activities but also for non-profit organizations such as government establishments and charities. Using a unified number gives an impression of a licensed professional and certified establishment.
2- Conference Calls
The unified number 9200 allows you to make video and audio conference calls through the Bevatel cloud call center system with your staff or some customers.
This is in addition to the professional features and options provided by the Bevatel call center system while making video or audio conference calls.
3- Calls recording and exporting recordings.
By using the Bevatel unified number 9200 service, the cloud call center system from Bevatel records calls and extracts the recordings for the last 30 days.
The call recording feature helps you to follow your organization or business workflow. And then, it allows you to evaluate and develop the call center staff performance and provide customers with better service and technical support.
4- Waiting feature
The unified number 9200 allows you to operate the waiting feature. And you can take advantage of the waiting feature provided by the Bevatel Cloud Call Center system to display audio recordings that include your establishment’s offers or include the services and products you provide for your target customers.
Instead of your customers having problems with busy lines, you can put them on the queue automatically to listen to audio recordings of your latest offers and details of your services and products.
5- IVR Feature
The unified number 9200 service allows you to activate the IVR feature through the Bevatel cloud call center system. And this feature enables you to play many audio files that include answers to the inquiries of your target customers regarding your products or services.
This feature also enables you to provide service and technical support to customers 24h/day through the voice messages displayed by the system. And the caller chooses from them to obtain the information about which he calls.
6- Voicemail and call forwarding feature
The unified number 9200 allows you to activate the voice mail feature through the Bevatel cloud call center system. And the voice mail service enables your customers to leave their complaints, inquiries, requests, and others through voice messages heard by the specialized staff as soon as possible.
Then the concerned employee communicates with the customer to provide him with the appropriate technical support or respond to his inquiries and complaints.
This feature is valuable when all employees are busy helping other customers, as the customer can leave a voice message with his inquires or complaints.
The Bevatel call center cloud system also provides the feature of diverting customer calls to one of the employees or departments or to the voice mail service or IVR and others, which helps you provide customers with better service and technical support.
Why Bevatel Call Center Solutions & Services?
Many institutions and commercial activities resort to relying on Bivatel solutions and services for modern call centers for many reasons and advantages that Bivatel provides in its services and offers. We can mention the most prominent of these advantages in some points and briefly as follows:-
- Bevatel is a leading company, licensed and certified by the Saudi Commission for Communications and Information Technology.
- Bevatel offers the unified number 9200 service, cloud call center systems, customer service management, and integrated professional solutions and services for advanced contact centers.
- Bevatel provides high-quality call center services at the lowest costs in Saudi Arabia.
- Bevatel provides its services to the cloud call center and customer service through experts and specialists at the highest level of professionalism.
- Bevatel offers free technical support to its customers during the subscription period 24 hours/day.
- Bevatel provides cloud services and solutions that allow establishments and businesses to work remotely and cloudly by connecting to the internet.
- Bevatel provides its clients with integrated professional after-sales services. And Bevatel qualifies and trains clients to work on its systems.
- Bevatel provides API integration between cloud call center systems, customer service management, and others.
- Bevatel provides professional options and tools for monitoring and evaluating call center performance, such as system reports and live panels.