How do you Install Call Center inside your company?
How do you Install Call Center inside your company?
Get the best Call Center installation service from Bevatel and communicate with your customers for various customer service, technical support, and sales purposes with many advantages and integrated professional features.
The best call center Installation Company in the Middle East
Bevatel provides the latest solutions and services of modern call centers for institutions and commercial activities that seek to develop the performance of sales departments and provide better service and technical support to customers at the lowest costs.
Bevatel is one of the best leading companies that provide the latest call center solutions and customer service in the Middle East due to the many advantages, options, and professional tools that Bevatel delivers to companies and commercial activities that help them communicate with customers in a faster and more professional way.
Bevatel is always keen to provide everything new in call center systems and customer service. Even Bivatel offers multiple packages to suit the largest number of small, medium, and emerging enterprises and businesses in various sectors.
Why is Bevatel the best call center installation company?
Many experts and managers of call centers for institutions and commercial activities in the Gulf countries recommend the Bevatel call center system and its role in developing customer service, sales, and technical support performance.
We can briefly mention some of the most prominent reasons and advantages that make Bevatel the best call center installation company in points as follows:-
- Fully Cloud Central
- Many advantages to calling
- Call Recording
- Live Panel screen
- System Reports
Fully cloud central
One of the essential advantages of Bevatel is that it provides an entirely cloud-based call center system that works only by connecting to the Internet and does not require any complex installations or behaviors.
This system enables you to manage and operate your organization’s or business’s call center from anywhere, in the cloud, and remotely, without needing to be at the call center headquarters.
From now on, you can follow the workflow of the customer service departments, technical support, and sales and direct employees from anywhere and remotely.
Bevatel Call Center Installation also allows you to appoint customer service, sales, and technical support staff who work remotely online. This saves you many costs to establish an integrated professional call center with offices, equipment, and computers.
Many advantages to calling
The cloud call center system from Bevatel includes many advantages to receiving customer calls, communicating with them in a better and more professional way, and improving the performance of customer service, sales, and technical support in general.
We can briefly mention the advantages of the Bevatel system for communicating with customers in points as follows:-
- Waiting feature: Playing specific music or voice messages about services, offers, and working hours.
- Keeping missed and missed calls during and outside working hours
- Voice mail feature: enables customers to leave their inquiries and complaints in one or more voice messages.
- IVR feature: to respond to customer inquiries with pre-recorded voice messages.
- Call Divert: Divert calls to a specific department
The cloud call center system from Bevatel records all customer service, technical support, and sales calls in your organization or business. It keeps the call recordings for 30 days, so you can listen to or download them at any time during the 30 days.
This feature helps you monitor your business call center’s workflow and evaluate and develop employees’ performance in general.
This screen is one of the most prominent advantages of Call Center Installation Bevatel because it enables you to follow the workflow of the call center, moment by moment, and from anywhere, just by connecting to the Internet.
The Live Panel allows you to view queues and wait times for each call and see the status of each customer service employee, whether he is on a call, busy, or in a meeting.
The Live Panel enables you to listen to all the ongoing calls and direct the employee privately without the caller being heard. It also allows you to end the call, withdraw, talk to the caller, or transfer it to another employee.
The Live Panel provides you with professional reports and integrated details about the workflow of the call center and all customer service, sales, and technical support staff.
After Call Center Installation Bevatel, you can get integrated reports about the call center and customer service for your organization or business. These reports give you an overall picture of the performance of the customer service, sales, and technical support departments.
Bevatel system reports provide you with integrated details of the performance of all your call center employees. These reports include statistics on the number of calls made and received by each employee, the duration of each call, and the number and duration of breaks for each employee.
Bevatel Call Center reports also provide you with comprehensive statistics and details of all missed and missed calls, the history of each call, and other statistics about all calls received, date and duration, the status of each call (end by employee or caller), average speaking time and average waiting time.
The Bevatel reporting system allows you to listen to and download recordings of all call center call for the last 30 days.
The reporting system from Bevatel provides you with an overview of your organization’s call center or business. It helps you assess the performance of call center employees and identify strengths and weaknesses in the performance of call center employees and then develop a plan to develop performance, achieve your business goals, and even increase sales and profits.
In general, the call center Installation by Bevatel is the first step that will help you develop the performance of customer service, technical support and sales, achieve the goals of your organization or business, and even increase sales with many advantages and at the lowest costs.