Artificial intelligence (AI) technologies have become essential business development solutions, tools, and even methods for rapidly developing sales, customer service, and technical support operations.
ChatGPT is one of the most critical AI applications that has emerged in recent years, and it has gained a wide global spread in various fields of life, including business development.
In the following paragraphs, we will briefly learn about the advantages of integrating the Bevatel Business Chat system with the ChatGPT application (one of the most popular AI applications) and how to benefit from these advantages to develop businesses and improve customer experience.
Bevatel Business Chat is a professional chat system developed by Bevatel for business communications. This system allows establishments and businesses to receive all customer conversations in a single platform for all social media (Twitter, WhatsApp Business API, Instagram, Messenger, Line, Google Business Chat), with many features and tools for communicating with customers for various sales, customer service, and technical support purposes.
ChatGPT is one of the most popular and essential AI applications developed recently based on AI and machine learning technologies.
OpenAI released the first version of this application for the first time in 2018, where billions of words, texts, and sentences in English and other languages were processed and trained so that the application could generate new text based on a deep understanding of the existing information.
In 2023, OpenAI released GPT-4, a language model that relies on a structure to understand natural human language and analyze existing texts to generate new text or perform automated text translation.
Bevatel Business Chat – ChatGPT Integration
Bevatel has integrated its Business Chat system with the GPT-4 AI application to provide new, more professional features and tools that help develop different business conversations and quickly respond to customer requests and inquiries with accurate, satisfying, and high-quality responses.
This integration provides multiple features that help in developing customer service, technical support, and sales processes, and we mention the most prominent of them in points as follows:
- Suggested responses with AI
- Improved responses
- Conversation summaries
1- Suggested responses with AI
Bevatel Business Chat – ChatGPT Integration application provides a new feature to improve the quality of business messaging. This feature generates suggested responses to customer inquiries and requests.
Customer service, sales, and technical support employees can benefit from this feature to get quick suggested responses to customer messages, improve the customer experience, and respond to their requests professionally and on time.
2- AI-powered response improvement
After integrating it with the GPT-4 application, the Bevatel Business Chat platform provides a feature to improve employee responses to customers and process them professionally based on AI technologies.
Bevatel’s messaging system allows employees to modify and improve different responses before sending them to customers through the “Improved by AI” option.
This feature allows employees to select the tone of the message to be sent to customers, whether formal or friendly.
3- Conversation summaries with AI
Bevatel Business Chat – ChatGPT Integration application allows employees to summarize any conversation in a few seconds using a conversation note that includes a summary.
Any employee can summarize the conversation they are responsible for and modify this summary or add other notes.
This feature helps speed up sales, customer service, and technical support processes, as the employee or manager can refer to the conversation summary to complete the sales or technical support process.
In short, the Bevatel Business Chat system and AI technologies have become essential for improving customer experience, developing businesses, and providing customer service.
Overall, Bevatel Business Chat – ChatGPT Integration provides new features that help you improve the quality of business messaging, such as generating suggested responses with AI, improving responses with AI, and quickly summarizing conversations. Employees can use these features to enhance customer experience, develop businesses, and increase sales and profits.