How to get call center outsourcing services in Saudi Arabia?

The call center outsourcing service is one of the latest cloud call center solutions that Bevatel provides to organizations and commercial activities at the lowest prices and many professional advantages.

The outsource call center service is an indispensable service for institutions and commercial activities to develop customer service, sales, and technical support departments performance through integrated professional call center systems, employees, and specialized experts in call center and customer service.

This service saves many of the costs necessary to establish an integrated professional call center to receive customers’ calls, answer their inquiries, and provide better service and support. For them through professional customer service team and advanced call center outsourcing.

Bevatel provides call center outsource services for institutions and commercial activities with professional advantages and with many options and tools to receive and make calls and communicate with customers in a faster and more professional way.

Through this article, we will learn about the importance of this service and its advantages to develop the performance of customer service, sales, and technical support for institutions and commercial activities, and at the lowest costs, let’s go.

Bevatel call center outsourcing service

The outsourced call center service is one of the most prominent call center and customer service services that Bevatel provides to any organization or business that wants to provide customer service and technical support to customers using an advanced cloud call center outsourcing and through professional and specialized customer service staff at the lowest costs and without establishing a call center headquarters.

This service is an integrated call center provided by Bevatel in return for a subscription paid by institutions and commercial activities to obtain an integrated service with customer service team to receive customers’ calls, answer their inquiries, make their reservations, and solve their problems.

Bevatel provides this service with the following advantages:-

  • Professional headquarters equipped and suitable for the call center
  • An integrated cloud call center system (which includes all the features to communicate with customers)
  • Toll-free 800 or a unified number starting with 9200
  • Customer Relationship Management System
  • Professional and dedicated customer service staff
  • Computers, desks, and call center headsets

Instead of creating a professional call center equipped with all of the above, this call center company provides you with an integrated service in exchange for a subscription that you pay on a monthly or yearly basis according to your needs and budget.

How to get a call center outsourcing service at the lowest costs in Saudi Arabia?

You can get the best Outsourced Call Center service at the lowest costs in Saudi Arabia by subscribing to the Bevatel Call Center service which provides to institutions and commercial activities at the lowest costs.

Where Bevatel provides you with an integrated service consisting of customer service staff, a call center headquarters, an integrated professional call center system, a unified number 9200, or a toll-free number 800 for a monthly, quarterly, semi-annual, or annual subscription that you pay to benefit from the service.

Once you subscribe to the service, you can receive all calls of your organization or business and respond to your inquiries, reservations, and customer requests through professional and specialized customer service staff, all through Bevatel’s cloud call center outsourcing and our call center headquarters as well.

 

Will the call center outsourcing service save a lot of costs?

Yes, certainly this service is cost-effective because it provides you with all the costs necessary to obtain a call center headquarters, the costs of purchasing a cloud call center system, the salaries of customer service staff, and the costs of purchasing computers, offices, and other collectibles and devices needed to operate the call center.

This service also saves you the costs of obtaining a unified number 9200 or a toll-free number 800 to receive your customers’ calls and answer their inquiries.

Instead of buying all the call center components to set up a call center for your organization or business, it provides you with all this and more through integrated service for a monthly subscription.

Advantages of Bevatel service

Bevatel provides call center service to third parties with many professional advantages, in addition to being cost-effective to establish a call center headquarters.

We can mention the most prominent advantages of our call center outsourcing in the following points:-

  • An integrated cloud call center system
  • Professional customer service staff
  • Live monitor screen
  • Performance Reports

 

Integrated cloud call center system

In this service, we provide the latest integrated professional call center system to receive all customer calls, answer their inquiries and solve their problems through professional customer service staff.

This system enables employees to respond to customers’ calls, respond to their inquiries, reservations, and requests, and solve their problems through many advantages and features to communicate with customers.

We can explain the most prominent advantages of the cloud call center system in brief points as follows:-

  • Waiting feature
  • Record calls and extracts recordings for the last 30 days
  • IVR
  • Voicemail feature
  • Call keeper feature
  • Divert calls

Waiting feature

You can take advantage of this feature when all customer service employees are busy answering calls by placing callers on waiting lists.

While you’re waiting, you can play audio messages about your organization’s or business’s offers and services, opening times, or play specific music for callers to hear.

Call Recording

The cloud call center system from Bevatel records all incoming and outgoing calls through the unified number or the toll-free we allocate for you.

Hence, this system allows you to listen to all calls of the last 30 days at any time or extract recordings of these calls for various purposes of training, employee performance evaluation, or follow-up workflow.

IVR feature

This feature helps you respond to all customer inquiries and solve their problems through several pre-recorded voice messages that the caller hears to choose the voice messages that answer his inquiries or voice messages for requests and problems.

And then, this feature enables you to respond to customer inquiries and solve their problems around the clock and outside working hours.

Professional customer service staff

Bevatel provides you with a call center outsourcing service through specialized customer service team at the highest level of professionalism to respond to callers’ inquiries, make their reservations, or implement their requests and solve their problems as soon as possible.

Bevatel will assign customer service personnel with qualifications appropriate to you or specified and proficient in the languages ​​and dialects necessary for your organization or business.

Bevatel also trains these employees on our cloud call center system and also trains them on its services or products so that they can receive customer calls and respond to their inquiries easily and more professionally.

Live Panel and system reports

Live panel and system reports are the most prominent features of the Bevatel system that you can use to monitor the call center workflow of your organization or business through many options and tools that help you get an overview of the performance of your customer service, sales, and technical support staff.

We can explain the most prominent advantages of the live Live Panel and system reports as follows:-

  • Reports of incoming and outgoing calls
  • Listen to calls
  • hang up
  • Call Transfer
  • Queues
  • Duration of calls
  • Call details
  • Reports for each employee

In general, the Bevatel call center outsourcing is the best professional option for institutions and commercial activities that seek to develop their business through a professional call center to answer customer calls through professional customer service staff at the lowest costs.