What is WhatsApp Business API and what are its features?
What is WhatsApp Business API and what are its features?
WhatsApp Business API is one of the latest advanced cloud call center solutions that organizations and businesses rely on to communicate with their customers in a faster and more professional way.
This system is indispensable for the various departments of sales, customer service and technical support in any organization or business that seeks to develop its sales performance, increase its profits, and gain the satisfaction of its customers at the lowest costs, with integrated professional benefits and many options.
Bevatel provides WhatsApp Business service for institutions and commercial activities with many advantages and integrated options and through various packages that suit all business sectors in various fields and with different sizes of commercial activity, whether for start-ups, medium or large companies.
During this article, we will learn about the features of WhatsApp Business from Bevatel and its advantages to develop the performance of institutions and commercial activities and increase profits and sales.
What is WhatsApp Business API?
It is the latest professional system that enables institutions and commercial activities to communicate with customers for various purposes of sales, customer service and marketing with many advantages and options to receive customer conversations and respond to them in a professional, faster, time and cost-saving manner.
This system allows you to operate your business WhatsApp business account through several computers or mobile phones at the same time and from anywhere.
Then, several of your employees can use the same WhatsApp Business account of your organization or business at the same time to receive customer conversations, respond to their inquiries regarding your products or services, or confirm their reservations and requests through many options and advantages of automatic chats and direct chats.
In general, Bevatel provides you with many professional benefits that help you develop sales performance, increase profits, provide better service and technical support to customers, and thus achieve your business goals.
We can briefly explain the WhatsApp Business API account from Bevatel in points as follows:-
- Account name (eg: Bevatel advanced Call Center Solutions)
- Work address
- Cover Photo
- Website Link
- A description of your establishment
- Work hours
WhatsApp Business API Features
Bevatel provides this service with integrated professional features that help the customer service, technical support and sales departments to receive and respond to customer conversations, while helping to develop performance and gain customer satisfaction.
We can mention the most prominent advantages of this service from Bevatel in brief points as follows:-
- Use the unified number 9200
- One account for multiple employees
- Connect WhatsApp Business API
- Unlimited ChatBot
1- Use the unified number 9200
One of the most important advantages of the WhatsApp Business API service from Bevatel, we activate it for you using the unified number 9200 for your organization or business.
And then your customer service, sales and technical support staff can receive all your customers’ conversations through the unified number 9200 that connects all branches of your organization or business together.
2- One account for multiple employees
This service enables you to operate the commercial WhatsApp account of your organization or business using the unified number 9200 for your work and for many of your customer service, technical support or sales staff.
This feature allows your employees to use the same WhatsApp account of your business from several devices at the same time and from anywhere and without being at the call center of your organization or business.
This feature helps your customer service, sales and technical support staff to receive the largest possible number of customer conversations at the same time, respond to their inquiries and solve their problems in a faster and more professional way, instead of one staff answering customer conversations and inquiries via WhatsApp.
In general, this feature helps you gain the satisfaction of your customers and gives them a positive impression that they are dealing with a professional organization that values the time of its customers and seeks to respond to their inquiries and solve their problems as quickly as possible.
3- WhatsApp Business Integration
Bevatel allows you to link the business WhatsApp account of your organization or business with many systems that are indispensable to develop your business performance and communicate with your customers in a better way.
You can connect this system with CRM system, ERP system and various payment systems using the API.
Connecting your business WhatsApp account with different systems helps you to provide better technical support to customers, conduct sales operations, and your customers’ reservations and requests in a faster and more professional way.
Rather, this service allows you to obtain information and details of sales operations and requests of your customers easily and in less time, which results in a quick response to customer inquiries, requests and reservations, solving their problems regarding your products or services, and gaining their satisfaction in general.
Finally, you can link your organization or business’s WhatsApp Business API account with the Bevatel Social media integration service.
And then you can receive all your customers’ conversations through various social media (WhatsApp, Messenger, Twitter, Instagram, Telegram, Line) through a unified platform to receive your customers’ conversations, respond to their inquiries and solve their problems in a faster and more professional way.
4- Unlimited ChatBot
The WhatsApp Business API allows you to respond to customer inquiries through an endless number of automatic conversations that help you be in constant contact with your customers.
Automated conversations also allow you to confirm your customers’ orders and reservations through a number of automated conversation scenarios from which a customer chooses and confirms their order, reservation, or purchase of your organizations or business’s products or services.
Automated conversations help you improve customer service performance and provide better customer service around the clock through an endless number of automated conversations scenarios that answer customer inquiries regarding your services or products, features, uses, prices and other details that customers communicate about.
As for technical support, the WhatsApp API service from Bevatel allows you to receive all customer conversations regarding problems and solve their problems automatically through automatic text messages that include answers and solutions to customers’ recurring problems regarding your products or services.
In general, you can create custom automated message templates for different departments of your business (sales, customer service and technical support) and send automated messages to remind your customers of when to renew services, discounts, offers and opening times.
The WhatsApp Business API service helps organizations and businesses develop the performance of customer service, sales and technical support departments, thus gaining customer satisfaction, achieving business goals, and even increasing sales and profits at the lowest costs within the Kingdom of Saudi Arabia.