Professional dialogue between the client and customer service agent

Client: Hello

Customer Service Representative: Welcome, Mr. (customer name), how are you today?

Client: Welcome, I’m fine.

Customer Service Representative: With you (the name of the customer service representative) from the complaints and suggestions department, how can I help you today, Mr. (customer name)?

Client: I have a big problem with the product I bought from your site this week

Customer Service Representative: Moments with me Mr. (client name), I will review your request now

Client: Ok

Customer Service Representative: Your request number (request number) was on Wednesday correct Mr. (client name)?

Client: Yup

Customer Service Representative: Ok, Mr. (client’s name) can you explain to me what is the problem exactly?

Client: I didn’t like the product and I didn’t get it as the same picture on the company website, you are liars!

Customer Service Representative: I apologize very much to you Mr. (client’s name) but on our website, we put pictures of real products only, and the proof is the positive comments and evaluations from all our customers in Saudi Arabia

Client: I don’t believe it; I believe my eyes who see the product

Customer Service Representative: Sorry, Mr. (client’s name) I’m not accusing you of lying at all, and I will solve this problem immediately, can you please explain to me in detail how the product is different from the picture?

Client: In the picture, the size of the product is bigger than what I received

Customer Service Representative: Ok, Mr. (customer name) if you opened our website, you would find the sizes written in detail in the product description, if you can look at it now while you are with me on the line?

Client: Ok

Customer Service Representative: Take your time, Mr. (client’s name)

Client: it is Written but the product in the picture is very big than the size that is written in the description?

Customer Service Representative: This is because of the angle of photography Mr. (client’s name) because we in the company must show all the details of the product to the customer, so the pictures are a little close to the product to show all the details to the customers, and we provide the product with a specific and clear description of materials and sizes and advantages and everything so that the customer knows the product that he will buy, are you still with me Mr. (client’s name)?

Client: yes

Customer Service Representative: Are there any other differences than the size Mr. (client’s name)?

Client: I don’t know how to use this product; I mean the way I used it and it didn’t work

Customer Service Representative: There is no problem Mr. (client’s name) I will send you an accurate description of the method of use and will follow up with you one of the customer service representatives in the department of inquiries to clarify all the details and information about the product

Client: Pretty good!

Customer Service Representative: Do you have any other complaints, Mr. (client name)?

Client: I wanted to complain to the shipping representative who got me this product

Customer Service Representative: Moments with me, Mr. (customer name) now I will determine who is responsible for your shipping operation

Client: OK I am waiting for you

Customer Service Representative: I apologize for being late, moments Mr. (client name)

Client: Ok

Customer Service Representative: are you still with me Mr. (client name) ?

Client: Go ahead I am with you

Customer Service Representative: Sorry again for being late Mr. (customer name), now we will review with you some data about the shipment, ok?

Client: Ok

Customer Service Representative: If you can check the delivery information on the bill!

Client: One minute

Customer Service Representative: Ok

Client: ok I am with you now

Customer Service Representative: All right, the shipment was 6:00 p.m. on Wednesday, is it right?

Client: The product was supposed to be delivered to me at 6 p.m., but I was surprised that the agent was two hours late!!!

Customer Service Representative: Ok Mr. (client name), can you tell me the number of the representative on the bill?

Client: Moments… Agent number is (95520)

Customer Service Representative: OK Mr. (client name), can you tell me now about the whole problem, go-ahead

Client: The representative was two hours behind schedule, and when I received the shipment was untidy and once humiliated, and unacceptably spoke to me!

Customer Service Representative: I apologize to you very much Mr. (client’s name), and the necessary work will be done, and strict measures will be taken with the representative immediately, and an apology from our company to you we will offer you a 50% discount on any product you want from our site and shipping the product is free

Client: nice thank you (the name of the customer service representative)

Customer Service Representative: I’m always at your service, Mr. (client’s name), do you have any complaints or other inquiries?

Client: no

Customer Service Representative: Ok, Mr. (customer name) a customer service representative will contact you from the department of inquiries about the method of using the product as soon as possible, I wish you a happy day

Client: thanks a lot

Customer Service Representative: I am pleased to serve you, thank you for contacting the customer service of the company (company name)