5 Usages in Social Media Integration Service to increase Sales

Social Media Integration is one of the advanced cloud call center solutions that Bevatel provides for organizations and businesses to improve the performance of their departments, improve sales and even increase profits.

With the increasing importance of the role of social media in e-marketing, sales, and providing technical support to customers, the importance of the Bevatel Social service has emerged to link social media, receive customer conversations, and communicate with them more professionally.

Where there are many uses and advantages of the Bevatel service, which made it one of the most important and indispensable advanced cloud call center solutions for organizations and commercial activities that seek to provide better service and technical support to customers with many advantages to communicate in a faster, more effective and professional manner.

During this article, we will learn in detail about the advantages and importance of the Bevatel service to connect social media channels to increase sales and profits, let’s go.

Social Media Integration Service

It is the first service that enables you to link the pages of your organization or business through social media channels through the unified Bevatel Social platform to receive all WhatsApp Business conversations, Twitter, Messenger, Instagram, e-mail, Telegram, and Line, with integrated professional features to communicate with your potential, existing and new customers for various purposes of service Customer, sales and technical support.

Bevatel provides a Bevatel Social service with many advantages to communicate with customers, the most prominent of which are:-

  1. Unlimited number of auto conversations & adding a button to auto-connect to your website
  2. Activate the WhatsApp Business API with your unified number
  3. A unified platform for all your business correspondence
  4. Communicate with clients in a professional manner

1- Unlimited auto chats & Contact Us Button to your website

Bevatel Social Media Integration Service provides you with ChatBot that enables you to receive and respond to customer conversations across various social media platforms automatically through a set of automated chat message scenarios that include answers and information about customer inquiries and problems regarding what your organization or business offers products or services.

This service from Bevatel allows you to add an automatic communication button on the website of your organization or business, and this button enables your potential or existing and new customers to communicate with you easily by communicating with us via WhatsApp Business, Twitter, Messenger, etc.

Institutions and commercial activities of all sizes and fields of operation can benefit from this feature for various customer service, sales, and technical support purposes.

We can mention the most prominent advantages of automatic conversations in brief points as follows:-

  • Conducting sales operations
  • Responding to customer requests and making their reservations
  • Welcome messages
  • Messages outside working hours and official holidays
  • Automatic message templates for customer service and technical support
  • The ability to convert customer conversations into a live conversation

2- Activate WhatsApp Business with your unified number

Bevatel provides a Social Media Integration service for institutions and commercial activities with the ability to activate WhatsApp Business API using the unified number 9200

Then a large number of your customer service, sales, or technical support staff can access the same WhatsApp Business API account at the same time using multiple mobile devices or computers and from anywhere.

You can take advantage of the WhatsApp Business API features through the unified Bevatel Social platform to receive the conversations of all the pages of your organization or business through social media (WhatsApp Business, Twitter, Messenger, Telegram, Instagram, etc.).

 3- A unified platform for all your business correspondence

Bevatel Social service provides you with a unified platform to receive all your business correspondence through the social media pages of your organization or business.

This platform makes it easier for your customer service, sales, and technical support staff to communicate with customers for various purposes.

Instead of having employees switch from one browser to another to view customer conversations, respond to their inquiries, and resolve issues, they can receive all customer conversations on a unified platform and in one place.

We can briefly explain the most prominent advantages of the Bevatel platform for social media conversations in points as follows:-

  • Manage your business contacts and their data
  • Classify potential, existing, and new customers into groups
  • Email notifications
  • Several roles for managing social media conversations (employee, supervisor, manager)
  • Several departments to manage conversations (customer service, sales, technical support)

4- Communicate with customers in a more professional way

The Social Media Integration service provides you with many advantages to communicating with customers, receiving their conversations, responding to their inquiries, and solving their problems more professionally.

We can mention the most prominent advantages of communicating with customers in brief points as follows:-

  • Using a mobile phone or computer
  • All customer conversations on one platform
  • Detailed reports and analytics
  • Private and unified message boxes

a) Use of mobile or computer

One of the most important advantages of the Bevatel Social service is that it allows you to use the Bevatel Social platform to receive customer conversations, respond to their inquiries and solve their problems through the mobile (IOS and Android mobile application) or computer and from anywhere and without the need for them to be at the call center headquarters.

b) All customer conversations in one platform

Bevatel Social platform enables you to have all client conversations in one platform for all client’s social media communications (Messanger, Instagram, Twitter, Telegram, etc.).

This feature helps your customer service, sales, and technical support staff to understand the needs and problems of your potential, existing and new customers and who helps you to provide the best service and technical support for customers and improve marketing performance.

c) Detailed reports and analytics

Bevatel Social service provides you with detailed professional reports and analysis on all social media and email communications of your organization or business, and these reports help you get an overall view of your customers’ dealings, problems and needs more accurately and professionally.

d) Uniform inboxes and private inboxes

Social Media Integration allows you to assign unified generic message boxes to all customer communications that your employees can view on a single screen.

It also allows you to allocate special message boxes (a box for each employee or each department separately).

For example, You can allocate a message box to the sales department, customer service, technical support, or to a specific employee from each department.

5 Usages in Social Media Integration Service to increase Sales

Why do many organizations and businesses recommend Bevatel services for advanced cloud contact centers?

Many organizations and businesses recommend advanced cloud call center solutions and services from Bevatel for many reasons and advantages that Bevatel provides for business we mention them in brief points as follows:-

  • Bevatel is a Saudi company approved and licensed by the Saudi Communications and Information Technology Commission.
  • Bevatel provides all cloud call center services and solutions and customer service through experts and specialists at the highest level of professionalism in customer service and call center.
  • Bevatel provides integrated after-sales services and free technical support throughout the subscription period.
  • Bevatel provides all call center services and customer service at the lowest costs in Saudi Arabia.
  • Bevatel provides Bevatel Social service to connect social media with many professional benefits for customer service, sales, and technical support.
  • Bevatel allows you to activate WhatsApp Business through the unified number 9200

 

In general, the Social Media Integration service is one of the cloud call center solutions and services that provide integrated professional features and tools for all departments of institutions and commercial activities (customer service, sales, marketing, technical support) to help them accomplish their tasks, develop their performance and even achieve your business goals and increase sales and profits.