Auto Dialer System is an automated communication system that helps companies make calls quickly and easily, provided by Bevatel today at competitive prices and fantastic benefits! We see many companies that offer products, goods, or services to their customers working to communicate with them periodically, in the case of surveys or in the case of telemarketing campaigns, and in both cases, most companies or organizations and businesses that deal with a large number of customers need an easy and quick way to help them organize their customer contacts that you want to communicate with, while organizing call appointments and how to communicate without costing a lot of money or effort before Company employees.
In the past years, after a great effort from telecommunications solutions companies and call center succeeded in designing a tool that is today one of the smartest solutions of The Call Center, where it has created what is known as Auto Dialer System or automatic Dialer, it is one of the modern systems for making calls in a fast and easy way, which has saved a lot of costs and time on all companies and business activities, and you may now wonder dear reader ” How does the automatic dialer software work? What its use? “In the following article, we will show you how the Auto Dialer System works, its uses, and its most important features, so read on.
What is Auto Dialer System? And how does it work?
As defined as self-or the automated dialer system is one of the latest systems and solutions of The Call Center in the world, as it is one of the advanced systems designed to enable companies and organizations to make calls to their customers automatically in a quick and easy way, it helps organizations and businesses automatically automate that system of specific lists of their customer numbers, and can be made for any purpose whether to communicate with them, or inform them of the latest offers and news Company updates, or to conduct questionnaires about the services or products provided by these companies, or to send certain voice messages with presentations, decisions or the like.
in addition to the possibility of using it when managing a marketing campaign and wanting to follow up and improve it and monitoring their results, this saves companies a lot of time as well as costs and effort, it is not just a smart way to help organizations communicate with their customers, but it monitors the results of all calls made, whether the percentage of successful calls, Or the percentage of blocked calls, or the resulting outcome of all those calls, such as the results of phone marketing campaigns, which help companies in the future improve business methods and customer communication strategies, and in the next paragraph we will present the most important uses of that advanced system!
What are the most important uses of the Auto Dialer System?!
The uses of this intelligent system and its services to all companies and businesses are numerous, and we can mention the most important of these uses at the following points:
- Conducting questionnaires
- Service and product offerings
- Updates and notifications
- Follow-up customers
- Marketing campaigns
1- Conducting questionnaires:
One of the most important uses of the Auto Dialer System is that it helps companies and business activities to conduct different questionnaires about the products, goods, or services it offers to its customers, where it identifies the contacts and lists that the company wishes to communicate with, then run voice mail or a set of recorded voice messages that display questionnaire questions, and then customers fill out questionnaires by clicking numbers according to the steps that the questionnaire will present, as each number pressed leads to the selection of questionnaire questions a certain answer.
2- Service and product offer:
The Auto Dialer System helps companies and brands to offer all offers and discounts on all their products and services through that system, where they can identify the contacts and contact lists of customers that the company wishes to make offers to them and can easily monitor the sales results and profits resulting from these calls.
3- Updates and notifications:
auto dialer software is one of the most important ways to help organizations inform their customers and followers of the latest updates and decisions, especially if customers are informed of some important things such as changing appointments at booking and aviation companies, canceling certain services, or causing some problems in accounts such as what may happen in some banks, or informing customers of delivery problems such as shipping companies, where contacts are identified that the company wishes to communicate with and then begin Auto Dialer System to do its job.
4- Follow-up customers:
One of the most common uses for companies is to follow customers and solve their problems. In some companies, customers may experience long-term problems, they require a long time to treat or solve them, and here companies need that smart system to follow customers periodically to ensure their satisfaction and gain their trust.
5- Marketing campaign management:
Many companies and organizations prefer to use this advanced system to reach all their target customers, communicate with them with ease, thereby reducing costs and pressure on your employees, as well as be able to monitor all feedback from your customers on these marketing campaigns and follow them up, and then improve the campaign and shape it in proportion to your target audience, and in the end, you will be able to identify and analyze the results of the campaign with detailed reports and accurate analysis of performance, which that system analyzes and extracts with high accuracy.
What are the most important advantages and benefits of Auto Dialer System?!
The Auto Dialer System has many features that have led all international companies to use it, the most important of which will be mentioned in the following points to be addressed in detail afterward:
- Accurate targeting
- Call recording
- Call transfer
- Performance Analysis
1- Accurate targeting:
This feature is one of the most important characteristics of that system, where it can display all contacts and lists of the company and divide those entities into certain groups according to the company’s objectives, and then determine the group that the company wishes to target, and the system begins to communicate only with that group that has been previously identified, which helps organizations achieve the best results for their marketing campaigns.
2- Call recording:
This system gives you the advantage of recording and keeping calls on strong and secure databases, so you’ll be able to track your customers’ wishes and remember customer feedback on your calls, and you’ll be able to return to those recordings at any time.
3- Call conversion:
This feature provided by this system helps to save time by converting customer calls to the relevant departments and concerns according to the purpose of the call, if the purpose of the call is to complain, the customer’s call will be immediately transferred to the complaints department, which helps to resolve problems quickly and achieve customer satisfaction and gain their trust.
4- Performance analytics:
Here we come to the conclusion of those unique features of the Auto Dialer System, where it provides you with the possibility to extract detailed reports on the performance of calls in detail, and you can extract performance analyses accurately and clearly, through which you will get monitoring of all calls made, all calls issued by day and hour and from the employee who handled the call and to what arrived, in addition to the average number and duration of calls.