4 advantages in WhatsApp Business for developing sales, technical support, and customer service

4 advantages in WhatsApp Business for developing sales, technical support, and customer service

WhatsApp Business is one of the business solutions that organizations and businesses rely on to communicate with customers for various purposes of marketing, sales, customer service, and technical support.

Bevatel provides WhatsApp for enterprise service with professional features, options, and multiple tools to help you communicate with your customers in more professional methods.

Through this article, we will learn in detail about WhatsApp for enterprise systems, its advantages, and the tools and options it provides to help you improve the performance of sales, marketing, technical support, and customer service departments.

WhatsApp Business

WhatsApp for enterprise API system from Bevatel is the latest integrated system that allows you to operate the WhatsApp account of your organization or business through multiple computers or mobile devices.

Then, several employees can use the same WhatsApp account for their work simultaneously. And this guarantees you many advantages that we will discuss in the coming paragraphs.

Advantages of WhatsApp API Service 2022

We provide the WhatsApp API service within one of the Bevatel Social service solutions for advanced cloud call centers with many professional advantages, including the WhatsApp for enterprise system advantages itself and additional advantages that Bevatel provides besides the service.

We can briefly mention the most prominent advantages of the WhatsApp service in points as follows:-

  1. One account with many benefits for multiple employees
  2. Integrating WhatsApp API with systems and applications
  3. Unlimited ChatBot conversations
  4. Activate WhatsApp API using the unified number 9200

1- One account with many benefits for multiple employees

Bevatel provides you with a professional WhatsApp Business account for your establishment or business that many of your customer service, sales, or technical support staff can use at the same time.

It helps you develop the performance of customer service, sales, and technical support departments, where several employees can respond to customer inquiries and problems simultaneously and in a faster way than one employee responds to your customers’ messages and complaints.

The WhatsApp account provided to you by Bevatel includes the following:-

  • Your business/organization Account Name
  • Your organization’s address
  • Cover photo for the account
  • A box to add a link to your website
  • A field to add a description of your organization
  • A field to add your working hours

2- Integrate WhatsApp for enterprise

We can integrate the WhatsApp Business system of your organization or business with the Bevatel Social service. And then, you can receive all your business or organization conversations via social media through the unified Bevatel Social platform for all correspondence.

You can also link your WhatsApp API account with the cloud call center system, CRM customer service management system, ERP system, and various payment systems.

This integration helps you easily and quickly obtain data and exchange it between different systems. And this enables you to respond to customer requests and reservations regarding your products or services.

This feature helps your sales, customer service, and technical support departments conduct all communications with customers in a faster and more professional manner.

3- Unlimited Chatbot

Bevatel provides you with a WhatsApp Business Chatbot to respond to customer inquiries, receive their complaints, transfer them to technical support staff, or confirm their requests and reservations automatically and in the fastest time.

The WhatsApp for enterprise system enables you to create unlimited Chatbot templates for customer service, sales, and technical support departments.

Chatbot templates contain multiple messages expressing expecting scenarios of customer conversations.

For example:-

You can create Chatbot templates to respond to customers’ inquiries. And you can utilize these templates to start new conversations with potential or existing customers about your products or services.

Welcome to Bevatel

  • I want to inquire about services
  • I want to inquire about the cloud call center system
  • I want to inquire about the customer service management system
  • I inquire about products
  • I want to contact the technical support team
  • I want to communicate with sales

4- Activate WhatsApp Business using the unified number 9200

Bevatel activates the Business WhatsApp account of your organization or business using the Unified number 9200.

Then you can communicate with your potential, existing, and new customers using the Unified number for various purposes of sales, customer service, and technical support.

For example:-

You can utilize Bevatel WhatsApp for enterprise API to manage and implement all your establishment or business sales operations starting from catching leads of WhatsApp and other channels, auto sales processes, and sending your leads into sales pipelines to convert them into actual customers.

 

Advantages in WhatsApp Business

Advantages of using automatic chats

The chatbot in the WhatsApp for enterprise account of your organization or activity provides many professional features to communicate with your potential, existing, or new customers and for various purposes of marketing, sales, customer service, and technical support.

We mention the most prominent advantages of using the automatic chatbot from Bevatel in brief points as follows:-

  • Cach potential clients, create their profiles, and fill them with their business data.
  • Send auto-reminders of subscription renewal dates
  • Send automatic notifications and messages of discounts and offers
  • The possibility of allocating the working hours of the chatbot for WhatsApp Business from Bevatel
  • The ability to use automated conversation templates to respond to all your business conversations on social media
  • Categorizing customer conversations with tokens and hashtags (#CallCenter system, #CRM system)
  • The ability to allocate roles for the work team of your organization or business (employees, supervisors, and managers)
  • The possibility of internal communication between your employees to help and exchange information or to divert conversations
  • Customers can request a live chat with one of the employees or departments instead of spontaneous conversations

Why do many organizations and businesses rely on Bevatel cloud call center services?

The cloud call center services from Bevatel are indispensable for the departments of sales, marketing, technical support, and customer service for institutions and commercial activities because of the professional advantages that Bevatel provides and the many options in its services and subscription packages.

Bevatel also provides Business WhatsApp service with many features that make many companies recommend using it, and we can mention the advantages of subscribing to Bevatel services in the following points:-

  • Bevatel provides all the advanced cloud call centers services through specialized employees and experts at the highest level of professionalism.
  • We provide you with integrated after-sales services (training customers’ employees on systems and services) and free technical support services throughout customers’ subscriptions to the services.
  • Bevatel offers all its services for establishments and commercial activities at the best prices compared to these services’ advantages for the marketing, sales, technical support, and customer service departments.
  • Bevatel provides a WhatsApp for enterprise service using the unified number 9200 for institutions and commercial activities, with many advantages such as automatic conversations and the use of the system by several of your employees at the same time and others.

WhatsApp Business API is one of the advanced cloud call center solutions provided by Bevatel, helping you improve the marketing, sales, customer service, technical support departments’ performance, achieve your establishment or business faster to increase profits and sales.