The best features of the call Center system and how you will increase your sales and customers!

The best features of the call center

In the current era, companies are scrambling to get the best call center system to help them communicate with their customers without any obstacles and at the lowest costs, they seek to build strong bonds and strong relationships with their current customers, as all their methods focus on targeting their potential customers, every customer is an opportunity for the company, and every permanent customer is a permanent source of income for the company as well!

This is what prompted many business owners to look for that system that will turn their potential customers into permanent customers in easy and simple steps and without any risk in money or time, by that system you will be able to reach all your customers anywhere and work remotely with ease, and you may be surprised when you mention the work remotely!
 In the 
following article, Bevatel will help you answer all the questions in your mind about the call center system and its features, so read on.

Article elements

a) What is the call Centre system?

b) What companies need a call center system?

c) What are the advantages of the call centre system?

a) What is the call Centre system?

  • It is a smart system that helps you to receive all your customers’ calls whatever their purpose, whether it is a call for the purpose of enquiry, or a call for the purpose of complaining or otherwise, the customer always cares about companies that give him a great deal of attention, which differentiates a company from others and makes the competition more intense which is the ways of caring for the customer and gaining his trust and affiliation, hence the need for that system that puts your customers in the first place, receives all their calls and even directs calls to them at the lowest cost and the best quality.
  • Through it you will be able to maintain a continuous communication without any interruptions or obstacles with all your customers remotely, it allows you to work online, follow up your employees and all your business and customers from anywhere, as well as the possibility of live and continuous monitoring of the sales and purchases that take place within your company, it collects all your customers data and processes data  that are done and all your company transactions, to be fully accurately informed of everything that is going on.
  • Not only does it receive and direct calls, but go further, as this system helps you manage your marketing campaigns with ease, tailor them to the nature and desires of your customers, and improves the level and management of those campaigns in a number of ways, whether phone marketing campaigns, SMS campaigns or email.

You might want to know now! In the next paragraph we will answer that question that is not always on the minds of our customers, so keep reading.

b) What companies need a call center system?

  • In fact, the number of companies or sectors that may need a call center solution is endless! If we look at the Saudi market or the international markets, most companies, even not all of them, have their own call center system, but each competes to develop their own system to achieve the highest quality of communication between them and their customers.
  • It is used by various sectors and government and private institutions, in addition to a large number of companies that provide services or products to customers, such as factories and government interests such as civil registry, or tax affairs, as well as various telecommunications companies, shipping companies and logistics, hospitals and clubs, even charities or voluntary organizations may need that smart system!

    The best features of the call center

c) What are the advantages of the call centre system?

The call center system has many features that have prompted all international companies to use it and the solutions it provides to them, hence Bevatel designed the latest cloud call center which gives you superior features that facilitate you all obstacles and remove any barriers! The most important of these will be mentioned in the following points to be included in detail afterwards:

  1. Recording calls
  2. Call forwarding
  3. Consolidated Number
  4. Remote work
  5. Live monitoring
  6. Waiting service

 

1. Recording calls

One of the most important solutions to the cloud call center provided to you by Bevatel, is the feature of recording and keeping calls on strong and highly secure databases, which helps you track the wishes of your customers and remember the customer’s journey, and you will be able to return to those recordings in the event of an emergency, as well as help you monitor your employees and ensure the quality of service provided by your customer service representatives.

2. Call forwarding

This feature helps the owners of companies to facilitate their employees and improve the level and mechanisms of work of companies, where the incoming customer calls are transferred to the relevant departments and concerned according to the purpose of the communication, if the purpose of the communication is to complain, the customer call will be immediately transferred to the complaints department, which helps to solve problems quickly and achieve customer satisfaction.

3. Consolidated Number

It is one of the most important features of that system from Bevatel, you will still get a unified and abbreviated number consisting of 9 numbers to be easy to remember, all your branches will be connected to that unified number that starts with 9200, which will help you to receive the most calls and complete all the sales and purchases with ease.

4. Remote work

Here we come to the most important characteristics of the Cloud call Center from Bevatel , where this system allows you to follow your business, your employees and all your customers through one platform remotely and from anywhere online, and your employees can respond to customers and complete all transactions without the condition of their presence in the workplace! which made many companies face corona and bans with courage, where you succeeded in facing various circumstances using the modern system of Bevatel.

5. Live monitoring

Perhaps the most worrying thing about business owners and managers is employee monitoring, because remote work doesn’t mean you won’t be in touch with your employees! This system ensures that you can keep track of your employees and live monitoring from anywhere, and that you can follow conversations and calls between customers and employees of your company, allowing you to maintain constant and uninterrupted communication with your team.

6. Waiting service

Here we come to the conclusion of those unique characteristics of the call Center system from Bevatel, where it provides you with the possibility to extract detailed reports on the performance of the company and the level of quality of service provided by the customer representative service, as you can extract performance analysis accurately and clearly, through that system you will get monitoring of all the processes that have been made, all the outgoing and received calls by the day and the hour and the employee who received the call and what you reached, in addition to the average number of calls and duration.

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