The Best Call Center System for E-Commerce 2022 is the cloud system most used by thousands of institutions and businesses that seek to provide service and technical support to customers and communicate with them in a faster and more professional way.
The online store has now become one of the most important tools that organizations and businesses rely on to achieve their commercial goals and sell their products in a faster way along with traditional sales methods.
Recently, thousands of institutions and commercial activities have increased their interest in developing online stores for their business as a modern and modern means of selling and marketing that connects them with large segments of customers.
Hence, companies’ need for advanced cloud call center systems increased to respond to customers’ calls, answer their inquiries and solve their technical problems regarding the products the company offers them.
Their need for new, more professional features increased to communicate with customers at different duty hours and to develop customer service and technical support performance to suit the number of calls, problems, and frequent customer inquiries.
Through this article, we will learn in detail about the best professional system for e-stores to answer customer calls, let’s go.
The Best Call Center System for E-Commerce 2022
Bevatel system is the best cloud system that enables you to receive and make the largest possible number of simultaneous customer calls and communicate with them in a more professional and fast manner at different working hours and in cases of busy customer service staff and with many professional advantages that help you develop customer service performance and provide better, faster service and the lowest costs in Saudi Arabia.
Bevatel system is the best among call center and customer service systems because it is an integrated professional system, that is, it includes all the features and benefits that customer service, technical support, and sales staff need to receive customer calls, help them, provide them with the best service, and communicate with them in a more professional manner befitting a strong brand.
We can explain the most prominent advantages of the cloud call center system for electronic stores from Bevatel in the following points:-
- Professional and cost-effective cloud system
- The feature of recording calls and extracting recordings
- The feature of waiting and keeping calls
- Divert calls
- Possibility to activate the voice mail and automatic response feature
- Live Panel screen
- System Reports
1- Professional and cost-effective cloud system
One of the most important advantages of the best call center system for e-commerce is that it is a cloud-based system that works only with an internet connection and does not require any complex installations or behavior, nor any of the traditional call center devices.
This feature makes the Bevatel system cost-effective for establishing a professional call center for e-stores. The system works online via the Internet, and then you can operate it from anywhere without the need to be at the call center headquarters.
This system also allows you to appoint customer service employees who work remotely. And they can receive customer calls, respond to their inquiries, solve their problems and provide them with the best service without the need for employees to be present at the call center headquarters.
Hence, this system provides all the costs of computers, offices, and call center headquarters that are needed by the customer service department in electronic stores.
2- Call recording feature and extract recordings
The cloud call center system from Bevatel records all calls received or made by the customer service staff of your online store and the system keeps these recordings for 30 days.
And then you can extract the records of all customer service calls for the last 30 days at any time to listen to them, evaluate the performance of customer service staff, identify strengths and weaknesses, and then develop a plan to develop it to provide better service and technical support to customers.
3- Call waiting feature
The waiting feature is one of the most important features of The Best Call Center System for E-Commerce 2022 because it enables you to put customers on a feature through which they can listen to specific music or audio recordings that include your business offers and services, working hours and other details.
This feature helps you in case all the customer service staff are busy answering other customers so that customers can wait some time for a customer service staff to receive their call.
As for the call retention feature, it keeps all missed and unanswered calls when customers call outside working hours or while all customer service staff are busy answering calls.
Then notifications come to the customer service staff of missed and unanswered calls so that they can call back these customers, respond to their inquiries and solve their problems.
4- Call forwarding
This feature allows you to transfer customer calls to a specific employee or a specific department. This feature also allows customer service employees to transfer the call to the voice mail service or the automatic answer feature.
5- Possibility to activate the voice mail and IVR
The cloud call center system from Bevatel allows you to activate the voice mail feature, which allows the caller to leave their inquiries and problems in one or more voice messages that the concerned employee hears to contact them again to answer their inquiries and solve their problems.
This feature helps your customers if all customer service employees are busy with other calls and in the event of customers calling outside working hours.
As for the automatic response feature, it is one of the advantages of The Best Call Center System for E-Commerce 2022, because it enables you to respond to customer inquiries and problems through some pre-recorded voice messages that answer customer inquiries and help them solve their problems in a faster and more professional way.
This feature also helps you when your online store customers call outside working hours or official holidays or when all the customer service staff are busy helping other customers.
6- Live Panel
The Live Panel screen helps you to follow the progress of your online store’s call center in real-time through a set of tools and features that provide you with an overview of the performance of your customer service staff and the call center in general.
Through this screen, you can view the status of each employee (available, with a call, busy, in a meeting, rest period, etc.), waiting lists, waiting time for each call, and contact details for each call.
This screen allows you to listen to any of the ongoing calls and direct the customer service employee or correct information for him. This screen also allows you to forward the call to another employee or department and follow it up.
7- System Reports
This system provides you with integrated professional reports on the performance of customer service employees, the number of calls made and received by each employee, the duration of each call, and the number and duration of breaks taken by each employee.
These reports also allow you to listen to any call, download its recording, and see its duration, date, and caller’s number.
These reports provide you with complete details and statistics on all calls, average waiting time and speaking time per employee, and the number of missed and missed calls per employee.
The Best Call Center System for E-Commerce 2022 is the latest cloud system that enables you to receive and make business calls and provide better service and technical support to customers with more professional features and options that help you stay connected with customers all the time and from anywhere.