Social Media Integration service is one of the latest advanced cloud call center services provided by Bevatel to institutions and commercial activities to develop the performance of customer service, sales and technical support with multiple professional benefits and at the lowest costs in Saudi Arabia.
Bevatel Social service is the best option that enables institutions and commercial activities to communicate with potential, existing and new customers in a faster and more professional manner, in different fields of work and with different sizes.
The social media link service includes many professional features and options for both customer service, technical support and sales departments, so that your employees can do their jobs in a more organized and faster way.
Through the coming paragraphs, we will learn in detail about the Bevatel Social service, its importance to develop sales performance, achieve the goals of your organization or business, and even increase profits.
What is Bevatel Social Media Integration Service?
It is a service provided to you by Bevatel that enables you to receive all social media conversations (WhatsApp Business, Messenger, Twitter, Instagram, Line, Telegram, ..etc) of your organization or business through a unified platform for all conversations and with many options and integrated professional benefits for both customer service Sales and technical support.
This service enables your customer service, technical support and sales staff to receive customer conversations and respond to their inquiries through direct conversations or through the automatic response chat bot feature.
- Multiple users on mobile and computer
- Better and faster communication with customers
- Unlimited automatic conversations
- WhatsApp Business API
- Managing the work in real-time
1- Multiple users on mobile and computer
Bevatel allows you to operate the social media integration service through your computer, mobile, and through several different devices and from anywhere without the need to be in a specific place.
This feature allows you to allocate several accounts for your different business departments, including sales, customer service, and technical support, so that the employees of each department can receive customer conversations from all social media in one window.
2- Better and faster communication with customers
Bevatel Social service provides many advantages to sales departments in institutions and commercial activities so that they can communicate in a better, faster and more professional way that enables them to develop sales performance, achieve business goals and even increase sales and profits.
This service allows receiving all customer communications via WhatsApp Business, Messenger, Instagram, Telegram, and Twitter through a unified platform to respond to all customer inquiries, confirm their reservations and requests, and solve their problems.
The Bevatel Social platform provides you with many advantages to communicate with customers in a better and faster way, including managing contacts, whether they are potential customers, new or existing customers, and classifying them in groups with symbols and signals.
The social media integration service also enables you to manage the history of your customers’ conversations across all social media by creating multiple roles (employee, manager and supervisor) and creating multiple departments for sales, customer service and technical support.
With the Conversations section, only your sales staff can see customer conversations regarding purchases of your products or services, orders or reservations (ie all sales conversations).
The Bevatel platform allows you to create a unified message box for all your organization or business conversations via Messenger, Twitter, Telegram, Instagram and WhatsApp Business API, and this box can be accessed by all your sales, customer service or technical support staff and respond to customer inquiries at the same time.
While the Bevatel Social service also allows the possibility of creating private message boxes for each department separately or for each employee of the different sales staff.
This feature makes the process of communicating with customers faster and more organized, so that the competent employee responds to the messages directed to him, and instead of all messages reaching all employees.
3- Unlimited automatic conversations
Bevatel Social Media Integration service enables you to respond to the conversations of your potential, existing and new customers in an automatic and faster way to respond to their inquiries about your products or services or to confirm and make their reservations and requests.
You can create an endless number of automated conversation templates for customer conversations that include customer communication scenarios such as greeting messages, talking to a salesperson, ordering a product or service, or subscribing to systems and solutions from your organization or business.
These conversations help sales departments in organizations and commercial activities to automate all sales processes and respond to customer inquiries throughout the day, outside office hours and official holidays in a faster and cost-effective manner.
4- WhatsApp Business API
One of the most important advantages of Bevatel Social service is that Bevatel activates the WhatsApp Business API for your organization or business using the unified number 9200.
Then all your sales staff can use this system at the same time and from several different devices to respond to customer inquiries and make their reservations and requests from anywhere through the unified Bevatel platform for all conversations (WhatsApp Business, Messenger, Instagram, Telegram and Twitter).
Bevatel Social service allows all your sales staff to access the same WhatsApp account to manage the sales of your organization or business at the same time and then this feature helps you to respond to the conversations of all customers in a faster way.
In general, the WhatsApp Business API enables the sales, customer service, and technical support departments of your organization or business to respond to customer conversations and inquiries in a faster and more professional way and helps them organize contact conversations.
5- Managing the work in real-time
The social networking service enables you to manage and follow up the workflow of the sales department in your organization or business, moment by moment, from capturing potential customers and sales opportunities, sending them financial offers, convincing them of the products or services that your organization or business offers, and even sending invoices and transferring them to actual customers.
The Bevatel Social platform enables you to view the sales conversations conducted by each employee and know the number of successful transactions for each employee, pending and not completed, and other details that help sales managers to follow the workflow, moment by moment, evaluate the performance of sales employees, identify strengths and weaknesses, and even develop a plan to develop performance and increase profits and sales.
Social Media Integration service from Bevatel is the latest advanced cloud call center services that helps organizations and businesses to develop their sales, increase their profits, and communicate with customers in faster, better, more professional and at the lowest costs in the Kingdom of Saudi Arabia.