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What is the best Call Center Company in Saudi Arabia?

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What is the best Call Center Company in Saudi Arabia?

The best call center company in Saudi Arabia is always striving to provide call center services and customer service solutions with the highest possible quality and at the lowest costs in the Kingdom.

Managers of modern cloud call centers are always keen to use call center services, customer service systems, and call centers that help them achieve their goals, provide better service and technical support to customers and communicate with them faster and more professionally. Bevatel is considered the best Saudi company that provides call center services and solutions, customer service, and technical support for many reasons unique to Bevatel and its advantages to institutions and commercial activities.

In the following paragraphs, we will learn in detail about the best call center system and why Bevatel is the best call center solution and service company; let’s go.

Best call center system

This system makes Bevatel the best call center company in Saudi Arabia because it provides institutions and commercial activities with many advantages and options to communicate with customers faster and more professionally.

Bevatel system is an integrated system for call centers that enables institutions and commercial activities to receive simultaneous customer calls, respond to their inquiries, and communicate with them through a set of tools and communication features.

We can briefly mention some of the most prominent advantages of the cloud call center system in points as follows:-

  1. Waiting for feature
  2. Call recording feature
  3. voice mail
  4. Auto Reply feature
  5. Hold calls
  6. Call Transfer
  7. Live Panel and live and instant reports on the call center
  8. Comprehensive professional reports on call center and customer service

1- Waiting feature

The Bevatel system enables you to put callers on hold when all the customer service staff are busy answering other customers instead of some callers ending the call. During the waiting time, you can play specific music for callers to hear or audio messages with your organization or business’s offers and services, opening times, and other details that customers may need.

2- Call recording feature

  • This feature is one of the most essential advantages of the best call center company in Saudi Arabia. The Bevatel system records all calls made or received by your customer service, sales or technical support staff. This system allows you to extract these recordings for 30 days.
  • The system keeps the call recording for 30 days, so you can download it.
  • This feature helps you to monitor the workflow of the call center. It enables you to evaluate the performance of call center employees and your customer service, identify strengths and weaknesses, and develop a plan to improve their general performance.

3- Voice Mail

  • The voice mail feature allows callers to leave their inquiries, complaints, suggestions, and problems in one or more voice messages heard by customer service or technical support staff to call back those customers.
  • This feature helps customers communicate with customer service and technical support departments in your organization in case of calling outside working hours or on official holidays.

4- IVR Feature

  • This feature enables establishments and businesses to respond to customer inquiries and problems and make their requests and reservations through several pre-recorded voice messages that callers hear.
  • The Bevatel Call Center cloud system enables you to activate the automatic reply feature by uploading voice message files containing answers, information, and details regarding the products or services offered by your organization or business.
  • This feature includes voice message scenarios that include inquiries, requests, and issues that customers are expected to contact.

For example:-

مرحبا بك فى بيفاتيل

Welcome to Bevatel

For Arabic, press (1)

For English, press (2)

For call center system requests, press (1)

For customer service management system requests, press (2)

What is the best Call Center Company in Saudi Arabia

5- Calls Keeper

This feature is one of the most essential advantages of the Bevatel system as the best call center company in Saudi Arabia. This feature keeps lost and unanswered calls when customers call outside working hours, on holidays, or during work. At the same time, employees are busy at any time. Then the customer service, technical support, and sales staff can see these calls and communicate with customers again.

6- Call Transfer

  • The cloud call center system from Bevatel allows you to transfer calls to a specific employee, department, or voice mail service.
  • This feature is helpful to you if the caller wants to communicate with a specific department or with one of the employees or if he wants to leave a voice message that includes particular complaints or inquiries.
  • You can also take advantage of this feature by activating it to divert calls to the voice mail service or the automatic answer directly when customers call outside working hours, on official holidays, and on specific dates or circumstances.

7- Live Panel and live and real-time reports on the call center “New from Bevatel.” 

  • The Live Panel is one of the most prominent advantages of the Call Center and the Bevatel system because this window provides you with many details and tools that enable you to be familiar with the workflow of the Call Center Company and customer service in your organization or business, moment by moment.
  • Through this Panel, you can view waiting lists, caller details, waiting time, running calls, and the duration of each call.
  • This Panel allows you to see the status of each employee (available, busy, on call, in a meeting, on a break).
  • This Panel also allows you to listen to any ongoing calls without knowing the caller or the employee, and it also allows you to correct information for the employee or direct him privately without the caller hearing it.

8- Detailed professional reports on call center and customer service

The cloud call center system from Bevatel allows you to obtain integrated professional reports on the workflow of customer service, technical support, and sales departments in your organization or business and the entire call center.

These reports provide comprehensive details and statistics about each employee of your call center, including the number of calls made and received by each employee, their duration and date, and the status of the call (whether the employee or the caller terminated). Call Center reports also provide comprehensive details of missed and missed calls, number of breaks per employee, duration of shifts per employee, average call duration, talk time, and average waiting time.

The Bevatel Reports Panel lets you listen to and download any call center calls and their recording. It also lets you view comprehensive details about each employee and department in your organization or business. This helps you to get an overview of your employees’ performance, identify strengths and weaknesses, evaluate their performance and develop a plan for the development of the entire call center.

 

After reviewing the advantages of the Bevatel cloud call center system, it becomes clear why Bevatel is the best company in Saudi Arabia, as it does not only provide a system for call centers. Instead, it offers a cloud system with integrated features and options, high quality, and at the lowest costs.

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