How to choose the best call center installation company for your business?
How to choose the best call center installation company for your business?
Choosing the best call center installation company is one of the important issues that call center managers and project managers focus on in institutions and commercial activities of different sizes, nature of business activities and the products or services they provide.
The importance of carefully choosing call center companies comes from the importance of call centers to develop the performance of sales, technical support and customer service departments in any institution or business.
Bevatel is considered one of the most prominent advanced cloud call center companies that provides integrated professional services and solutions for call center and customer service that help institutions and commercial activities to provide better service and technical support to customers at the lowest costs in Saudi Arabia.
In this article, we will learn in detail how to choose the best call center companies for institutions and commercial activities and their advantages in Saudi Arabia. Let’s go.
The Best call center Installation Company
Bevatel is the best company that provides modern cloud call center solutions and services, because it provides institutions and businesses with a professional call center system with integrated features and options that help them communicate with their customers permanently in a faster, more professional and less costly way than using traditional call center systems.
There are many features and advantages present in the Bevatel call center system that make it the best for any business. At the same time, they are tips recommended by call center and customer service experts because of their importance in communicating with customers and improving the performance of technical support, sales, customer service and even achieving goals your organization or business and increase sales and profits.
How do you choose the best call center company for your organization or business?
To choose the best call center installation company for your business, this system must include the following features and characteristics:-
- Cloud call center system
- Professional features for communicating with clients
- API Integration with other systems
- Live Panel
- System Reports
1- Cloud call center system
The Bevatel system is cloud-based and works only with an Internet connection and does not require complex installations or behaviors to run.
This system is flexible and your customer service, technical support and sales staff can operate it by connecting to the Internet online and from anywhere and without the need for them to be in the call center of your organization or business.
You can also operate this system remotely and from anywhere, even if you are outside the country, so that you can follow the progress of your business, moment by moment, and with comprehensive reports.
Therefore, this system enables you to be constantly aware of the workflow of the sales, customer service, and technical support departments in your organization or business, without being at the call center.
Also, this cloud system allows you to assign customer service, technical support and sales staff to your organization or business, who know remotely and from anywhere, and this saves you a lot of costs needed to establish a professional call center for your business.
2- Professional features for communicating with clients
The most important feature of the cloud call center system from Bevatel is that it includes integrated professional features to communicate with customers in a faster, easier and more professional way, and even helps the sales, customer service and technical support departments to provide better service and technical support for customers and conduct sales operations easily and in a more organized and accurate way.
We can briefly explain the most prominent characteristics that call center and customer service experts recommend to communicate with customers in points as follows:-
- Waiting feature
- Determining working hours by voice message
- Voicemail feature
- Call recording feature and extract calls for the last 30 days
- Call save feature
- Call divert feature
3- API Integration with other systems
One of the most important advantages of the best call center installation company and one of the most important characteristics of the cloud call center system from Bevatel is the ability to link it with multiple systems such as CRM customer service management system, ERP system, various payment systems and other systems that institutions or businesses need to communicate with customers in a faster, better and more way Professionalism and to provide better service and technical support at the lowest costs.
The interface of the API with the CRM system provides many features and options that enable the departments of sales, technical support and customer service to obtain customer data in a faster and easier way and help them conduct sales operations and respond to customer inquiries and problems in a faster manner.
When the sales staff enter the customer service management system, each employee appears a window with the details and data of the last connected customers, their requests, complaints and inquiries, in addition to a number of options and tools that help employees to quickly and easily conduct sales operations in a simpler and faster way and save them a lot of time needed to enter several windows to obtain on customer data.
4- Live Panel
The Live Paneling screen is one of the most important advantages of the most famous call center installation company in Saudi Arabia, and it is an essential feature. Call center and customer service experts advise the necessity of having it in the call center system to monitor and evaluate the workflow of the customer service, sales and technical support departments, moment by moment, and with many professional options and advantages.
The Live Paneling screen enables you to see the status of each employee, whether he has a call, is busy, in a meeting, out of work or on a break.
This screen also enables you to see ongoing calls, duration and details of each call, queues and waiting time for each caller.
Through the Live Paneling screen, you can listen to any of the ongoing calls, and then you can direct the caller or correct information to him privately without the caller being heard.
Or you can withdraw the call and speak to the caller directly, hang up or forward the call to another customer service or sales employee, and other powers and benefits that help you see and control the work of your organization’s call center or business from the premises of the call center or via remote from anywhere.
5- System Reports
To choose the best call center installation company for your business, you must ensure that the call center system provides you with complete professional details and reports about the workflow of the call center for your organization or business.
One of the most important advantages of the cloud call center system from Bevatel is that it provides you with integrated professional reports on the performance of customer service staff, technical support and sales. Develop the performance of your customer service, sales and technical support staff, achieve your business goals and even increase profits and sales.
System reports provide you with comprehensive details and statistics about the number of calls made by each employee, their duration and date, the number of missed and missed calls for each employee, the date and number of the caller.
Through the reports of the Bevatel system, you can get comprehensive details and statistics about working hours for each employee, their duration, rest periods for each employee, average waiting time, average speaking time, average call duration for each employee and other details that help you evaluate employee performance and develop a plan for its development.
Through the System Reports window, you can listen to and download the recordings of all incoming and outgoing calls for the last 30 days, then these recordings help you to get a clearer view of the performance of all your employees and help you evaluate their performance to develop a plan for its improvement.
In general, the best call center installation company is the one that provides institutions and businesses with a professional cloud-based call center system with integrated features and multiple options to communicate with customers, receive their calls and respond to their inquiries in a more professional, faster and better way that helps customer service, sales and technical support departments achieve your business goals and increase sales and profits.