10 Tips for Developing Customer service system System and Technical Support
10 Tips for Developing Customer service system System and Technical Support
Developing customer service system and technical support is one of the indispensable methods for establishments and businesses to achieve their objectives and increase sales and profits in a faster and more professional way.
Customer service system and technical support departments are departments that institutions and commercial activities rely on primarily to gain the satisfaction of existing customers, increase their loyalty, and gain more new customers.
Bevatel provides modern cloud call center solutions and services to institutions and commercial activities in various business sectors to help them develop the performance of customer service system, sales, and technical support departments at the lowest costs in Saudi Arabia.
In this article, we will learn about the top 10 tips for improving the performance of technical support staff and customer service system through call center systems and solutions.
10 Tips for Developing Customer service system and Technical Support
Experts in advanced cloud call centers and customer service system advise some instructions and tips that must be taken into account to develop the performance of the departments of customer service system, sales, and technical support in steps.
We can briefly explain the top 10 tips to provide technical support and better customer service system in points as follows:-
- Cloud call center system
- Unified number 9200
- Call recording
- Calls Keeper
- IVR feature
- Auto Dialer
- Divert calls
- Live Panel
- System reports
1- Cloud call center system
Call center experts advise that you should rely on a cloud call center system from Bevatel to receive and make customer calls. This system allows you to operate the call center of your organization or business in a cloud and from anywhere only by connecting to the Internet and without the need for you to be at the call center headquarters.
This feature allows your customer service system and technical support staff to provide technical support and customer service system regularly and from anywhere, to maintain constant contact with customers.
This system also allows you to manage the call center of your organization or business and follow the progress of work, moment by moment, remotely and from anywhere, even if you are outside the country.
2- Unified number 9200
It is an easy-to-remember number that starts with 9200 and enables you to connect all branches of your organization or business through one number to receive all your business calls through it and communicate with your customers in a faster and cost-effective way.
Instead of using several numbers to communicate with your customers, you can communicate with them through a single number for all your business branches and a unified headquarters of the call center.
3- Call Recording
Recording calls is one of the most important advantages of the cloud call center system from Bevatel, and it is one of the characteristics that institutions and commercial activities rely on for various purposes of quality and evaluation of the performance of the call center and technical support staff.
Bevatel call center and customer service system system record customer service system and technical support call for 30 days.
And then, you can extract all call recordings at any time and download them to your computer. And these recordings help you to get an overall view of the performance of your employees, identify strengths and weaknesses, and evaluate performance in general.
4- Calls Keeper
The call center system from Bevatel keeps all missed and missed calls so that your call center staff can view them and call back customers to provide the best service and technical support for them as soon as possible.
5- IVR feature
This feature enables you to respond to customer inquiries and solve their problems through some pre-recorded voice messages that callers hear and choose from which answers their inquiries and solves their problems.
This feature helps you provide regular service and technical support to customers around the clock 24 hours a day. It also helps your customers subscribe to your services or unsubscribe, make reservations, etc. easily, in a faster and more professional way, without communicating with customer service system or sales management.
6- Voice mail
The voice mail feature allows callers to leave their complaints, inquiries, and problems in one or more voice messages heard by any of your call center employees, to call back customers as soon as possible, answer their inquiries and solve their problems regarding your services and products.
7- Auto Dialer
The Auto Dialer feature is one of the most important tips that call center and customer service system experts to recommend using because of its great importance in developing sales, customer service system, and technical support operations.
The cloud call center system from Bevatel allows you to activate the automatic call feature. And this feature enables you to automatically call customer lists and transfer calls to customer service system and technical support staff as incoming calls.
8- Call forwarding
This feature enables you to divert calls to a specific employee or department of the call center staff of your establishment or activity.
And you can divert the customer’s call to a voice mail or automated response service instead of transferring it to customer service system and technical support departments.
9- Live Panel
Live Panel is one of the most important tools of the cloud call center system from Bevatel that enables you to follow the workflow of your call center, moment by moment, in a more professional way.
This screen allows you to view queues and wait time for each caller and see the status of each of your customer service system, sales, or technical support employees whether they are busy, with a meeting, on a break, or with a call.
This screen also allows you to listen to any call from the call center of your organization or business. And then, you can direct the employee privately or correct information for him without knowing the caller.
Through Live Panel, you can withdraw the call to speak with the customer or forward it to another employee, to a specific department, IVR, or voice mail.
10 System Reports
Bevatel system reports provide you with comprehensive statistics and details about the workflow of the customer service system, technical support, and sales departments.
These reports provide you with details about the number of calls made and received by each employee, their duration and date, and the number of missed and missed calls for each employee.
These reports also provide you with integrated statistics on the number and duration of shifts per employee, number, and duration of breaks, average call duration, average talk time, and waiting time for each employee.
With Bevatel Cloud Call Center Reports, you can listen to any call in the last 30 days and download recordings of all calls.
Bevatel system reports help you get an overall view of the workflow of customer service system and technical support, and even help you identify strengths and weaknesses, evaluate the performance of all contact center employees of your organization or activity, and develop a performance development plan.
In general, if you are looking to develop the performance of customer service system and technical support in your organization or business through modern cloud call center solutions and services, you can use Bevatel systems and solutions that help you achieve your goals, provide better service and support to customers, and even increase sales and profits at the lowest costs in Saudi Arabia.