Advanced cloud call center solutions are the latest methods that organizations and businesses rely on to improve sales performance, customer service, and technical support in an easy, faster and more professional way.
The development of sales performance is one of the most important goals of any organization or business, any company or business always aims to increase profits and private sales as it is an integral part of the success.
Bevatel is one of the most prominent call center companies that provide integrated professional services and solutions for call center and customer service. These solutions have become indispensable for customer service, technical support, and sales departments. So that they can provide the best service and technical support to customers and conduct and follow up on sales operations moment by moment.
This article is a comprehensive guide to developing your business’s sales performance in simple steps using Bevatel’s call center and customer service management solutions.
Call center solutions for sales development
Call center and customer service solutions are systems and tools that customer service, sales, and technical support departments in institutions and commercial activities rely on to communicate with potential, current, and new customers for various sales purposes and to provide the best service and technical support at the lowest costs and in a more professional way.
Bevatel cloud call center systems include many features and tools that are indispensable for the sales management of any organization or business that seeks to conduct its own sales operations, achieve its business goals, and increase its profits with ease.
We can mention the most prominent customer service management and call center solutions that help you develop your sales performance in 3 steps in brief points as follows:-
- Cloud call center system
- Live panel
- System Reports
- Customer Relationship Management System
- Auto dialer and IVR feature
1- Cloud call center system
It is one of the Advanced cloud call center solutions. And it is the latest professional system that enables you to receive and make the largest possible number of simultaneous calls for your organization or business. It is a cloud system that enables you to communicate with your potential, current, and new customers with many options and advantages that make you be in constant contact with them and from anywhere.
This system from Bevatel is one of the methods that sales departments rely on in various institutions and companies as one of the main tools that contribute to developing sales performance and increasing profits.
This is because this system provides many advantages for communicating with customers, other advantages and options for the project and sales manager to see the workflow of the sales staff, moment by moment, with reports, and to evaluate and develop their performance in professional ways.
We can mention the most prominent advantages of the cloud call center system from Bevatel in the following points:-
- Waiting feature
- Record calls and extracts recordings for the last 30 days
- Call forwarding + Voicemail feature
- Call save feature
- Live panel
- System Reports
- The ability to activate the IVR feature
- Possibility to activate the Auto dialer system
- The possibility of linking with the customer service management system
These above-mentioned advantages help sales staff to conduct sales operations through a fully-featured, professional cloud call center system, enable the sales department to follow the workflow, and evaluate the performance of sales staff in an instant and statistically, through the live panel and system reports.
2- Live panel
The live panel is one of the Advanced cloud call center solutions tools that sales departments rely on to monitor the workflow of the call center and sales personnel in private and evaluate their performance in real-time.
The live panel enables you to see the status of each sales employee, who is on a call, in a meeting, busy, or out of work.
This panel also allows you to view queues, callers’ data, their requests, and the waiting time of each caller.
Through the live panel, you can listen to any of the ongoing calls of the sales staff, and while you are listening to the call, you can direct the employee or correct information to him without the caller being heard.
This panel allows you to listen to any call without knowing the caller and without the employee knowing, it also allows you to end the call, forward it to another employee or withdraw it to complete the sale with the caller.
All in all, the live panel enables you to get an overview of the performance of the sales staff in real-time and helps you to evaluate their performance, direct and even improve the sales performance in general.
3- System Reports
Bevatel system reports enable you to get a general view about the performance of your sales staff with reports and statistics, the most prominent of which are the following details:-
- Number of calls made by each employee
- The number of calls received by each employee
- Duration of each call
- Number of missed calls per employee
- Number and duration of working hours for each employee
- The number and duration of breaks for each employee
These reports, statistics, and benefits in both live panel and system reports help you evaluate the performance of sales staff, identify strengths and weaknesses, and develop a plan to develop performance, increase profits and sales, and achieve the goals of your organization or business in general.
4- Customer relationship Management System
CRM is one of the most prominent Advanced cloud call center solutions that helps you develop your sales performance and increase your profits with integrated professional tools.
This system enables you to conduct and follow up all sales operations of your organization or business, moment by moment, starting from capturing potential customers and sales opportunities, issuing financial offers and sending them to them, convincing them of your products or services, and even converting them to actual customers and issuing and sending financial invoices to them.
This system enables sales personnel to conduct and follow up on their sales operations in real-time and helps them to capture sales opportunities and potential customers easily.
While it enables sales managers to view their sales staff’s workflow and get an overview of each employee’s successful sales, missed sales, pending sales, interested and disinterested customers, sales management performance, weaknesses, and strengths in general.
5- Auto dialer and IVR feature
The call system is one of the most important cloud call center solutions to develop sales performance. This system enables you to automatically contact lists of potential, existing, or new customers for various purposes of sales, marketing, and customer service.
You can take advantage of this feature to conduct sales operations for your organization or business in a faster and more professional way through the following steps:-
- Upload contact lists to the cloud call center system from Bevatel
- Determine customer contact times
- Determine the mechanism for distributing calls
- Auto-dial customers
This system automatically connects to customer lists and then transfers calls answered by customers to the sales staff as incoming calls.
The IVR feature enables you to respond to the inquiries of potential and new customers through some pre-recorded voice messages that include detailed answers about your products or services, and this feature helps you provide sufficient information about your products or services to target customers and then helps you develop sales operations.
In general, Bevatel’s Advanced cloud call center solutions are a complete professional solution that is indispensable for everyone looking to develop their sales management performance easily and in a more professional way that helps them increase profits.