Cloud call center solutions are the latest and best methods that many establishments and businesses utilize to increase sales and profits with high-quality services at the lowest costs in Saudi Arabia.
The success of establishments and businesses comes from their reliance on call center systems and integrated professional customer service management systems.
These systems help companies develop the management and performance of both the marketing and sales departments, provide better service and technical support to customers, and even achieve the objectives of the establishment and increase sales and profits.
Bevatel is the most prominent Saudi call center company that helps you boost profits and sales with its integrated professional solutions and services for call center and customer service.
This article will help you increase your profits and improve your sales, technical support, and customer service performance. Let’s find out how.
What are the advanced cloud call center solutions 2022?
Cloud contact center solutions are a set of call center and customer service services and systems that we provide to establishments and businesses to help them provide better customer service and technical support.
These systems run cloudly and enable the departments of sales, marketing, customer service, and technical support to communicate with target customers professionally with many options and advantages and at the lowest costs.
And now you can get your commercial objectives and increase your profits through the call center services that we provide to institutions and commercial activities, the most prominent of which are:-
- Cloud call center system
- CRM “Customer relationship Management System.”
- The unified number service 9200
- Number 800
- SMS text message service
- Bevatel Social Service
In the following paragraphs, we will briefly learn how to use these systems and services to increase your company’s profits and sales.
It is one of the advanced call center solutions 2022 and the latest call center system that runs cloudly and from anywhere inside and outside Saudi Arabia.
This system enables you to make and receive multiple concurrent calls at the lowest price per minute and with many advantages and options, including the following:-
- Waiting feature and a voice message for off-duty hours
- Call recording feature and export recordings for another
- The ability to activate the IVR feature
- The ability to activate the voice mail feature and the Call diverting feature
- Monitor performance through the live panel and system reports
CRM “Customer Service Management System”
You can utilize a CRM system to increase sales and profits for your establishment or business and improve the performance of marketing, technical support, customer service departments. You can also utilize it to manage stores and projects in general from A to Z.
CRM system for marketing
The CRM system is one of the essential advanced solutions for corporate call centers and commercial activities to improve the performance of the work of the marketing department due to the many options and tools that this system includes.
You can utilize this system to manage, implement and monitor all of your company’s marketing campaigns, whether social media campaigns or email campaigns.
Also, this system helps the marketing team to explore the attitudes and interests of the target customers. And then it enables you to understand the customers well and provide the best offers for services and products that satisfy them, which helps you increase sales and profits.
Customer Relationship Management system for sales
CRM System is one of the most prominent call center solutions that help you improve the performance of your sales department and increase profits in general.
This system enables you to manage, organize and follow up on all sales processes, from catching target customers, issuing financial offers, converting them to actual customers, and even issuing invoices.
This system provides you with many tools and options that enable you to view the workflow of the sales staff in your organization and know the completed and pending sales and the incomplete operations.
It also enables you to know the number and volume of daily sales for each employee and view the different sales operations.
The unified number service 9200
The unified number is an essential element in the contact centers of establishments and commercial activities. And it is one of the most prominent advanced cloud call center services that we provide to customers with many professional benefits.
The unified number is an easy-to-remember number, starts with 9200, and enables you to make and receive multiple concurrent calls. And it allows you to operate many call center solutions needed for professional communication with customers, such as conference calls, auto-dialer, voice mail, IVR, and others.
One of the most prominent advantages of the unified number 9200 is connecting all your establishment or business branches with a unified number giving your target customers an impression that they deal with a professional establishment and an impressive brand appreciating its customers. And it seeks to communicate better with them.
The easy-to-remember-free number starts with 800 and provides you with all the benefits and options provided by the unified number 9200. In the case of the 800 number, you pay for the costs of the calling. And the caller does not pay for any charges for the calling. But in the unified number 9200, the call charges are paid equally between you and the caller.
SMS text message service
SMS service is one of the 2022 call center solutions that help you communicate with your target customers for many purposes and usages at the lowest costs.
You can utilize the SMS text messaging service as follows:-
- Conducting mobile marketing campaigns.
- A reminder of the renewal dates of subscription to the services
- Announce new services, products, and offers.
- Awareness campaigns about specific problems, diseases, or topics
Bevatel Social Service
Bevatel Social is the latest service that enables you to connect all your business social media accounts through a unified platform to receive all customer conversations of (WhatsApp Business, Twitter, Facebook, Line, Instagram, etc.).
This service allows your employees to respond to all customer conversations with unified messages through auto conversations or by auto-to conversations using the Bevatel platform with mobile or computer.
We always strive to provide advanced cloud call center solutions that meet the needs of establishments and businesses, help them improve sales and marketing performance, and provide better service and technical support to customers. Therefore, our call center and customer service services include many professional tools, features, and options that help you achieve your establishment objectives and increase sales and profits.