Bevatel Offers Innovative Solutions for Businesses at LEAP 2025

Bevatel reaffirms its commitment to providing innovative technological solutions at LEAP 2025, held in Riyadh from February 9 to 12. This annual event is one of the most prominent tech exhibitions in the region, gathering experts and innovators to discuss the future of modern technology and its impact on various sectors. During its participation, Bevatel showcased its advanced cloud-based AI solutions designed to improve customer communication and enhance business efficiency, positioning itself as a leader in cloud call center technology.

New Strategic Partnerships and Expansion in the Saudi Market

Bevatel achieved great success at the exhibition by signing strategic partnerships with leading companies like My Fatoorah, Objects, LOGIX ERP, and Sign It, paving the way for expanded adoption of cloud communication solutions in the Kingdom. The exhibition also saw Nadi AlUla join the list of clients benefiting from Bevatel’s cloud solutions, where Bevatel provided integrated cloud systems for their call centers. These new partnerships support Bevatel’s ongoing expansion and emphasize its ability to meet the increasing demand in the market.

At Bevatel’s booth, numerous industry leaders visited, including Go Telecom, with whom the company collaborates to develop cloud communication solutions and expand their business reach. The company also held more than 24 interactive sessions with existing and potential clients, offering valuable opportunities for direct engagement and knowledge exchange.

Launching Beva Smart AI: A Revolution in AI-Powered Call Solutions

One of the major highlights of Bevatel’s participation at LEAP 2025 was the launch of Beva Smart AI in Calls, an innovative addition to their cloud call center system. This service is designed with advanced AI technologies to significantly enhance customer experience. It helps businesses improve operational efficiency, reduce customer support costs, and ensure better quality monitoring. Some of the key features of Beva Smart AI in Calls include:

• Call Transcription and Easy Analysis: 

A standout feature in cloud call centers is AI’s ability to transcribe recorded calls and convert them into easily analyzable text. This feature allows companies to store calls and turn them into organized data for performance reviews and customer satisfaction assessments. Teams can review conversations more quickly and with greater accuracy without needing to listen to the entire audio, saving valuable time and improving service quality. Analyzing call transcripts also helps identify trends and common challenges among customers, aiding in improving communication processes within the call center.

• Real-Time Analysis During Calls 

Bevatel’s AI platform enables real-time analysis of calls during conversations. This analysis is based on keywords mentioned during the call or the performance of the agent. As soon as a customer or agent talks about a specific issue or mentions a keyword, the system analyzes the content and provides instant recommendations or alerts based on what has been discussed. For example, if a customer talks about a particular technical issue or mentions a specific product, the system immediately redirects the call to the appropriate agent, reducing wait times and contributing to quick and effective responses.

Success and Future Opportunities in the Saudi Market

Bevatel continues to strengthen its leadership position in the Saudi and regional markets, with the exhibition highlighting the company’s ability to keep up with digital transformation and meet the needs of businesses across various sectors. According to statistics, more than 10,000 leading companies in the Middle East currently rely on Bevatel’s integrated cloud solutions to manage their call centers.

Bevatel Earns ISO/IEC 27001 Certification: A Commitment to Quality and Innovation

To further solidify its reputation as a leading provider of cloud communication solutions, Bevatel recently received the ISO/IEC 27001 certification for quality management, reflecting its ongoing commitment to delivering high-quality services that meet international standards. This certification serves as a strong testament to Bevatel’s capability to provide integrated solutions that address evolving market needs and build customer confidence. It also marks an additional step in reinforcing excellence in delivering advanced cloud solutions for call centers, significantly contributing to long-term success in both the Saudi and regional markets.

The Benefits of AI Solutions in Calls 

Bevatel’s AI solutions utilize the latest technologies to enhance the customer experience through smart conversations and calls managed by artificial intelligence. These solutions offer numerous benefits to organizations, such as:

• Workflow Automation to Improve Efficiency

One of the key advantages of AI solutions for businesses is workflow automation. By automating routine tasks such as managing inquiries and routing calls and messages, AI helps reduce time spent on non-value-added activities. Thanks to automation, employees can focus on more complex tasks, improving productivity and enabling businesses to provide faster and more effective responses to customers.

• Providing Instant Responses to Customers

AI technologies like smart chatbots contribute to providing instant responses to customers around the clock. These quick responses help reduce the wait times customers face, significantly improving their experience. Additionally, AI can analyze customer inquiries instantly and provide customized solutions, which helps businesses meet customer needs more accurately.

• Improving Technical Support and Customer Service

With artificial intelligence, platforms like Bevatel Business Chat provide enhanced technical support and customer service. By analyzing conversations and providing smart interactions, the system can identify common issues and provide instant solutions, as well as automatically route conversations to the relevant specialists. This helps improve response times and reduce pressure on support teams, ultimately contributing to higher customer satisfaction.

• Enhancing Marketing and Sales Strategies

AI is a powerful tool for enhancing marketing and sales strategies. By analyzing customer behavior and previous interactions, AI can identify new trends and offer personalized recommendations to customers, making it easier to target the right groups with appropriate offers. AI-powered systems also assist in more accurate marketing campaign analysis, allowing businesses to make data-driven decisions to improve marketing performance and increase revenue.

• Providing Comprehensive Data Analysis Solutions

Advanced AI solutions help businesses analyze large amounts of data faster and more accurately. These analyses provide valuable insights into customer needs and the performance of business operations, allowing companies to make informed strategic decisions. Through real-time data analysis, companies can improve employee performance and boost operational efficiency, leading to higher productivity and helping achieve business goals.

• Reducing Operational Costs

One of the major benefits of advanced AI solutions is reducing operational costs. By automating processes and providing fast and accurate support without requiring large support teams, businesses can lower costs related to human resources. Additionally, AI enables companies to deliver high-quality service at a lower cost, allowing them to reallocate resources to innovation and expanding into new markets.

Conclusion

Bevatel’s participation in LEAP 2025 served as a confirmation of its leadership in the field of integrated cloud solutions. Through strategic partnerships, the innovative launch of Beva Smart AI, and its ISO certification, Bevatel has proven to be the ideal partner for companies looking to achieve success in the digital business world.

Bevatel is steadily moving towards a promising future in the Saudi and regional markets, continually innovating solutions that contribute to achieving customer goals and enhancing their competitive advantage in the market. For more information about Bevatel’s solutions, you can contact our team and request a consultation or a free trial of these cloud solutions.