What is the difference between VoIP Devices and Fixed Landlines?

VoIP devices are the devices that advanced cloud contact centers companies rely on to make and receive calls and communicate with customers in more professional ways.

Millions of institutions and commercial activities around the world have turned to rely on advanced call center systems to transmit voice and video over Internet Protocol due to the many advantages and options that these systems provide that help customer service, sales, and technical support departments develop their performance and provide better service and support.

Bevatel is one of the Advanced Call Center companies that provide call center services and solutions and customer service using VoIP products. Bevatel seeks to help institutions and commercial activities develop their call centers and achieve their goals to increase sales and profits.

Through this article, we will learn about the most prominent advantages of modern communication systems and the difference between them and Fixed Landlines, Let’s go.

What are VOIP Devices from Bevatel?

VOIP is an acronym for Voice Over Internet Protocol, which means Voice over Internet Protocol

Modern cloud call center companies use this technology to make and receive phone calls using an Internet connection rather than relying on regular “fixed line” communication networks.

For You to make and receive VoIP phone calls, you must rely on a set of devices and technologies that enable you to have a lot of advantages and options to make and receive calls and communicate with customers for various purposes of sales, technical support, and customer service.

Bevatel provides all the VoIP products needed by Advanced Call Centers to make and receive calls and transmit audio and video just with an internet connection.

We can mention the most prominent Advanced Call Center devices for institutions and commercial activities, in brief points as follows:-

VoIP phones

Ylink IP Phone SIP-T40G
IP Grand Stream GXP1610 Phone
Ylink IP Phone SIP-T21 E2
Ylink T41S IP Phone
Ylink IP Phone SIP-T54S
IP Grand Stream GXP1760 Phone

Call center headphones

VT5000 VT5000 Mono UNC Wired Headphone
VT3000 Mono ST Wired Headphone
VT Wireless Bluetooth Headset VT9600
VT9500 Binaural Wireless Bluetooth Headset
VT8000 Duo UNC Wired Headphone
VT7000 Duo UNC. Wired Headset

Centrals

VoIP Central JASTER VoIP S50
VoIP CENTRAL JASTER VoIP S100
Central VoIP JASTER S20

Video Conference

Yalink VC500-Phone-Wired Video Conference Room
Yalink VC200 . Video Conference Room
Yalink Video Conference Room Collaboration Touch Panel CTP20
Grand Stream GVC3202 + GAC2500 Meeting Video
Yalink VC880 Video Conference Room

Communication portals

Yaster GSM TG800 VoIP Gateway
Yaster TA1610 FXO VoIP Gateway
Yaster GSM TG1600 VoIP Gateway
Yaster GSM TG200 VoIP Gateway
Yaster GSM TG100 VoIP Gateway
Yaster TA410 FXO VoIP Gateway
Yaster GSM TG400 VoIP Gateway
Yaster TA810 FXO VoIP Gateway

What is the difference between VoIP Devices and Fixed Landlines?

There are simple differences between Advanced Call Center devices and the Fixed Landlines on which corporate call centers and commercial activities depend. But these differences make Advanced Call Center devices multiple advantages and options that we will discuss in the following paragraphs.

In general, we can clarify the differences between Advanced Call Center devices and regular call center devices in the following points:-

Advanced Call Centers rely on Packet switching technology “PST.”
PST is an audio packet switching technology that splits digital signals into a set of small data packets. So that they are transmitted over an Internet connection.
Fixed landlines (Fixed Landlines) rely on Circuit Switched Network (CSN) technology.
CSN is a technology that transmits audio signals over networks of copper wires to connect two communication lines

VoIP devices running steps

Advanced Call Center and customer service devices work through 4 simple steps that transmit Voice and Video over Internet Protocol.

We can briefly explain the steps of VOIP technology work in points as follows:-

Convert analog audio and video signals to digital
To prevent audio delays between the transmitter and receiver, audio packets are compressed.
Compressed audio packets are transmitted over an Internet connection
After receiving the audio packets, they are analyzed, and the data contained therein is extracted, and then the digital signals are converted into audio signals sent to the phone.

Advantages of VoIP techniques to make and receive calls

Advanced cloud call center devices provide many professional features and options that help customer service, sales, and technical support departments make and receive calls and communicate with customers in a faster and more professional way.

In addition to the advantages of communicating with customers, this technology includes additional features of being connected to the Internet.

In general, we mention the most prominent advantages of using Advanced Call Centers on VoIP devices in brief points as follows:-

Flexibility and operation from anywhere
Video calls
Conference calls
High-quality calls
Automated reply
voice mail
Divert calls

Flexibility and running from anywhere

One of the most prominent advantages of Advanced Call Center devices is that they work with utmost flexibility from anywhere and without being at the call center headquarters or in a specific place. These devices rely on VOIP devices that work in the cloud and only connect to the Internet.

This feature enables you to manage and operate your business from anywhere without being restricted to being in a contact center. And it also allows you to manage and run a call center while traveling outside the country.

Advanced cloud call centers do not need regular call center devices or any complicated installations or behavior. And it also allows you to appoint customer service and technical support staff who work remotely without the need to be present at the call center headquarters.

Video and conference calls

One of the most prominent advantages of VoIP Products is that it allows corporate and commercial call centers to make conference calls and video calls between customer service, sales or technical support staff, and one or more customers.

Video calls and conference calls allow you to communicate with customers for various purposes of sales, technical support, and after-sales services in a more professional manner.

You can take advantage of this feature as follows:-

Conduct business meetings
Conducting sales operations with video calls
Explain the systems and services of your organization or business
Training your customers on the systems and services you provide
Train your employees on new systems and services

If you are looking to develop the performance of the call centers of your organization or business and seek to communicate with your customers in a more professional way to conduct sales operations and provide them with better service and technical support, the VoIP devices provided by Bevatel for modern cloud call centers will help you make and receive business calls with many advantages and options and help you To achieve your goals even increase sales and profits.