How to create WhatsApp Chatbot with Bevatel Business Chat

Activating a WhatsApp Chatbot has become essential for business owners and companies to interact with customers more effectively.

Creating a Chatbot allows business owners and companies to interact with customers at the highest level, ensuring faster and more efficient communication.

In this article, we will comprehensively explain how to create a WhatsApp Bot, allowing you to achieve success and outperform competitors.

What Is a WhatsApp Chatbot?

A WhatsApp Bot is a system that allows users to interact with it – with customers through the WhatsApp application automatically and around the clock.

The bot can perform various tasks, such as responding to customer queries, providing customized services, sending offers and discounts, and increasing the speed and rate of interaction with customers.

Benefits of Using a WhatsApp Bot

In addition to what has been mentioned, a WhatsApp Chatbot can provide more benefits for organizations and businesses

• Cost Savings
• Improve Answer Accuracy
• Advanced Analytics
• Geographic Expansion
• Multilingual Support
• Increase Conversion Rate
• Continuous Monitoring

Cost Savings

Thanks to automated conversations, companies can reduce the costs of hiring and training additional staff to respond to customer queries, thus conserving financial resource.

Instead of employing many customer service representatives, you can respond to customers through chatbot conversations, including various scenarios for customer queries and questions.

Improve Answer Accuracy

Automated conversations can provide precise information and responses, helping avoid potential human errors.

Advanced Analytics

Bevatel’s WhatsApp Chatbot system offers detailed analytics about customer conversations, allowing companies better to understand customer problems, needs, and preferences.

Multilingual Support

• Automated conversations can provide support in multiple languages, making them valuable for companies serving customers from different regions.
• Increase Conversion Rate.
• Automated conversations can better direct customers to specific products or services, increasing conversion rates and sales.

Steps to Create a WhatsApp Chatbot

Let’s take a look at the basic steps to create and configure a WhatsApp Bot:

• Planning and Goal Setting
• Selecting the Platform and Setting up the Environment
• Bot Design
• Bot Building and Training
• Bot Testing and Improvement
• Bot Deployment and Promotion

Step 1: Planning and Goal Setting

Before creating a WhatsApp chatbot, we need to know what goals we want to achieve with it. Do you want to increase conversion rates? Do you want to improve customer service? Do you want to guide customers to new products? Define your goals carefully.

Step 2: Platform Selection and Setup

Before you begin building the bot, you’ll need to choose a suitable platform to create it. Bevatel Business Chat is a prominent multi-tool business chat platform that allows you to create a feature-rich chatbot.

Step 3: Bot Design

Before you start building the bot in earnest, you need to design it. Think about the user experience and how customers will interact with the bot. Create a map of possible conversations and .decide how customers will be directed toward specific objectives.

Step 4: Bot Building and Training

Now it’s time to build the bot! Use the available tools on the Bevatel Business Chat platform to create conversations and train the bot to understand customer messages and respond correctly.

Step 5: Bot Testing and Improvement

Remember to thoroughly test the bot before launching it. Ensure it responds correctly to all possible scenarios and improve it based on customer feedback and bot learning.

Step 6: Bot Deployment and Promotion

Once the bot is ready, deploy it on WhatsApp and promote it. Use social media and email to attract customers to the bot’s services.

Best Chatbot Systems Suitable for Your Company Size

Bevatel WhatsApp Chatbot System

Bevatel’s WhatsApp  Bot System, a conversational AI, is the latest advancement in AI-powered business chat solutions that can significantly enhance a company’s communication with customers and improve its services. The chatbot system relies on artificial intelligence and machine learning technologies to create and manage intelligent bots operating on the WhatsApp platform.

Key Features of Bevatel’s WhatsApp Chatbot System:

• Instant Engagement
• Advanced Customization
• Sales and Customer Service Development
• Analytics and Reports
• Ease of Use
• Contact more customers

Instant Engagement

Bevatel bots can respond to customers promptly at any time of the day, contributing to improving customer service and increasing customer satisfaction.

Overall, this feature helps your business provide 24/7 technical support and customer service, thus helping boost sales and profits.

Advanced Customization

Companies can customize automated conversations according to their needs, designing custom user interfaces and training bots to respond to particular requirements.

Sales and Customer Service Development

Bevatel bots can perform various business tasks, such as assisting customers in purchasing, providing information, and offering technical support.

Analytics and Reports

The system provides detailed analytics on the performance of automated conversations and customer responses, allowing companies to improve the performance of their bots continuously.

Ease of Use

Bevatel’s system features a user-friendly interface, allowing companies to easily manage and configure their bots. It can be used on both desktop and mobile devices.

Contact more customers

Bevatel’s automated conversations enable you to interact with a more significant number of customers simultaneously, enhancing customer service technical support and increasing sale.

By using Bevatel’s WhatsApp Chatbot system, companies can enhance customer communication and improve customer service, technical support, and sales proces.

This technology generally represents the future of interaction between companies and customers through conversations, contributing to achieving business goals, improving efficiency, and  increasing sales.