Advanced cloud call center systems are multi-features and options and they can be integrated. So, you can improve the performance of the call centers of your organization or business.
Bevatel enables you to connect call center and customer service systems to improve customer service, sales, and technical support performance, provide better customer service, and communicate with them in a faster and more professional way.
And the process of integrating contact center systems and customer service management helps the departments of marketing, sales, customer service, and technical support to accomplish their tasks easily.
This article is a comprehensive guide, through which you can learn how to connect contact center systems and CRM professionally, and with many advantages, let’s go.
How can multiple call center systems be integrated into one system?
Bevatel provides you with professional systems for managing and operating advanced cloud call centers for managing customer relations, technical support, and communicating with customers in general.
One of the most prominent advantages of Bevatel systems is that you can connect them easily through the API link to obtain many advantages, communicate better with customers, and automatically perform all sales operations.
We can mention the Advanced cloud call center systems that you can benefit from linked together, in brief points as follows:-
- Cloud call center system
- Bevatel Social Service
- Customer Service Management System
1- Cloud call center system
It is the latest call center system. You can make and receive the largest possible number of simultaneous calls required for your organization or business in the cloud, remotely and from anywhere with just an internet connection.
It is a professional system that helps you communicate with your customers in a faster and more professional way through a large number of options, tools, and features that allow you and your employees to receive your customers’ calls, reservations, requests and solve their problems through a professional cloud system.
Advantages of the Bevatel system
Bevatel system is the best-advanced cloud call center system that provides institutions and businesses with professional features and options for call centers to communicate with customers around the clock.
We can briefly mention the most prominent advantages of the cloud call center system from Bevatel in points as follows:-
- Cloud System
- Integrated Features
- (Waiting, Call Recording, Call Transfer, Call Retention, etc.)
- Live Monitor
- System Reports
- The possibility of integrating with various systems such as the customer service management system CRM
Cloud call center system
Bevatel system is a cloud system that works only by connecting to the Internet and without the need for any traditional call center devices, and this feature enables you to operate and manage the call center of your organization or business in a cloud and remotely and from anywhere only by connecting to the Internet.
This feature allows you to assign Call Center employees to work remotely and from anywhere. In general, this feature helps you save many of the costs needed to create an integrated professional call center.
Live Panel and system reports
The live monitoring screen and system reports provide you with integrated professional details and statistics about the workflow of the call center and the performance of customer service staff, technical support, and sales. And then, these reports and call center systems tools from Bevatel help you get a general view of your call center directly and around the clock.
2- Bevatel Social Service
Bevatel Social is the first service that enables you to receive all your business correspondence through various social media (WhatsApp Business, Instagram, Telegram, Twitter, Telegram, etc.) through the unified Bevatel Social platform for all communications and with many professional features to communicate with customers.
The Bevatel Social service provides you with many features, options, and tools that allow the customer service, sales, and technical support departments in your organization to receive customer conversations, respond to their inquiries, make reservations, confirm their orders, and conduct sales operations in a faster and more efficient way.
We can explain the most prominent advantages of the Bevatel Social service in brief points as follows:-
- Unified platform to receive all social media conversations (Messenger, Twitter, Instagram, etc.)
- Unlimited chatbot
- Detailed reports, analysis, and statistics
- Unified mailboxes and private inboxes
- Add contact us button and chatbot to your website.
- The possibility of integrating the Bevatel platform with other systems such as the customer relationship management system.
3- Customer Relationship Management System
The CRM customer service management system from Bevatel is a professional system that enables you to manage your customers’ interactions and interactions with your services and products through some units, tools, features, and options that help you develop and improve the performance of customer service, technical support, and conduct and follow up sales operations in a more professional manner.
The CRM system is one of the most prominent call center systems indispensable to institutions and commercial activities because of its many advantages. We mention in brief points as follows:-
- Managing and developing sales operations
- Customer Service and Technical Support Department
- Stores and Projects Management
- The ability to connect the API with the cloud call center system and the Bevatel Social Service
Sales operations management and development
The customer service management system enables you to manage and follow up on all sales processes, periodically, starting from capturing potential customers and sending them financial offers, convincing them of your services and products, to closing the sales process and sending them financial invoices.
In addition to conducting sales operations, this system enables you (as a sales manager or company manager) to follow up the workflow of the sales department with comprehensive details for each employee:-
- Completed, pending, and unfinished sales
- Sales Opportunities
- Not interested customers
- schedules of sales staff
API Integration with the cloud call center system and the Bevatel Social service
Bevatel CRM allows you to link it to the cloud call center system and Bevatel Social unified service platform for all customer conversations via social media.
Connecting the call center system with the customer service management system helps you to conduct all sales, technical support, and service operations in a better way.
As soon as any customer calls and the call is received by the customer service staff at the call center of your organization or business, the customer’s details, needs, and requests appear in a window of the CRM system.
And by using the customer service staff of the cloud call center system, the link between the cloud call center system and the customer relationship management system helps in the easy transfer of caller data, requests, and updates according to the last call with the customer service staff.
This link helps the sales staff conduct all sales operations easily, quickly, and professionally, and enables them to capture and manage sales opportunities.
While the link between the customer service management system and the Bevatel Social platform enables the sales staff to obtain the requests and needs of customers from their conversations through social media, which are received through the unified Bevatel Social platform for all correspondence.
In general, if you look to develop the performance of your customer service, sales, and technical support staff, then integrating the cloud call center systems with the customer service management system and the unified platform to receive social media conversations is one of the best ways to help you develop performance and even increase sales and profits.