5 Benefits of Bevatel Outsourcing Call Center service at the lowest costs
Outsourcing Call Center is one of the most popular advanced cloud call center services for the thousands of institutions and businesses that need to communicate with customers, respond to their inquiries, and provide them with the best service with multiple professional benefits and at the lowest costs.
Bevatel provides institutions and commercial activities with outsourcing call center services of all sizes and the services or products they provide. Bevatel executes its services through advanced professional contact centers fully equipped with the latest call center and customer service devices and systems and at the lowest costs in Saudi Arabia.
This service includes multiple features and options that help establishments and activities save many costs required to obtain an integrated professional call center.
And through this article, we will try to get to know this service and its features. Let’s go.
What is the Outsourcing Call Center service?
It is an integrated service provided by Bevatel for establishments and commercial activities that want to obtain an integrated professional call center and specialized customer service staff to receive customer calls and answer their inquiries.
Bevatel provides this service to institutions with many professional advantages to make and receive calls through high-quality call center systems and devices to communicate with customers with multiple options.
By subscribing to Bevatel Outsourced Call Center service, there will be an integrated call center for you that includes customer service staff, call center systems, and devices, and all the requirements needed to operate advanced contact centers.
This service saves you all the costs needed to obtain an integrated professional call center for your business or establishment, such as the costs of acquiring the call center headquarters, purchasing devices, systems, and tools necessary to operate the call center.
Bevatel hires professional customer service staff for your business and provides you with many things within one service with many advantages and the lowest cost.
The Bevatel Outsourcing Call Center service includes many advantages. We mention the most prominent of them in the following points:-
- A fully equipped headquarters to operate the call center of the required project size.
- Cloud call center system and customer relationship management system CRM.
- Appropriate computers and offices in the number required for the project
- Professional call center devices and headphones.
- Call center and customer service work team (staff and supervisor).
What are the benefits of Bevatel call center outsourcing?
Bevatel provides this service with many advantages that make many establishments and commercial activities utilize it to answer customers’ calls and inquiries.
We can mention the most prominent of these advantages in some points and briefly as follows:-
- Bevatel Cloud Call Center.
- Bevatel CRM System.
- Cost-saving and integrated service.
- Professional customer service team.
- Track the workflow.
Bevatel Cloud Call Center
Bevatel Outsourcing Call Center service includes a professional cloud call center system to receive your target customers’ calls. This system provides you with many professional advantages. We mention the most prominent of them in some points:-
- Calls Recording and extract recordings for the last 30 days.
- Voice mail service and the IVR feature
- Call forwarding and Waiting Feature.
- Live Panel and reporting system
Customer Relationship Management System
Bevatel CRM is the latest professional system for managing the relationships and interactions of your target customers. This system enables you to manage and follow up on all operations related to the departments of marketing, sales, and technical support.
It allows you to execute sales operations and capture leads to convert them to target customers, issue financial proposals and invoices, implement and manage social media and email marketing campaigns.
Cost-saving and integrated service
Cost-saving is the most prominent feature of the Bevatel outsources call center service. Thousands of establishments and businesses rely on this service to save the costs of setting up a professional contact center and hiring qualified and trained customer service staff.
This service saves all the costs needed to establish an integrated call center, purchase computers, headsets, devices, and call center systems required to receive customer calls. As well as hiring customer service staff trained and qualified on international standards for call center and customer service, and finally providing the salaries of these employees.
All this and more, in one service in which you pay a monthly subscription fee to get a professional call center service and communicate with your customers 24h/day at the lowest costs.
Professional customer service Staff
One of the most popular advantages of the Bevatel outsourcing Call Center service from Bevatel is that we provide you with specialized and trained customer service staff according to the international standards of call center and customer service at the lowest costs.
We hire customer service staff who are fluent in the appropriate languages and dialects for your target customers, provided that they have the educational qualifications and skills required.
In addition, we train and qualify employees on the call center and customer service systems needed to communicate with your target customers.
We also train them on the services, solutions, and products of your establishment or business. So that they respond to the inquiries and problems of your target customers, solve their problems and provide them with the best service.
Track the workflow
The Bevatel outsource Call Center service allows you to track the workflow of the establishment or business customer service department that Bevatel provides. Through:
- Live Panel.
- Reporting system.
1- Live Panel
The Live Panel is one of the most popular advantages of the Bevatel cloud call center system Bevatel, which helps you track the workflow of your establishment call center periodically.
This panel allows you to view the ongoing calls and the caller’s details. It also allows you to view the waiting lists and listen to the current calls without knowing the caller or the employee.
The live panel allows you to direct employees, correct information, or end the call. And even it enables you to view the status of each agent, whether he is in a meeting, with a call or on a break, and other details that help you follow up on the performance of customer service provided by Bevatel to you.
2- System Reports
You can get integrated professional reports regarding the performance of customer service staff who respond to inquiries and problems of your target customers.
These reports provide you with complete details about each employee’s performance: the number of calls received and missed, the number and duration of breaks, and each call duration.
You can extract these reports daily, weekly, or monthly, and these reports help you track the workflow of the call center and then evaluate and develop the employees’ performance.
Why do many establishments and businesses rely on Bevatel solutions and services for advanced contact centers?
Many institutions and activities rely on Bevatel solutions and services for advanced contact centers for the many advantages that Bevatel provides in the call center and customer service fields.
We can briefly mention the most prominent of these advantages in some points as follows:-
- All call center solutions and services and customer service provided by Bevatel are cloud-based, meaning that you won’t need any complicated installations and cables.
- Bevatel provides special after-sales services and free and regular technical support to its customers 24 hours/day.
- Bevatel provides its services and solutions through experts and specialists at the highest level of professionalism in the call center and customer service fields.
- Bevatel provides integrated services and solutions for call center and customer service with integrated professional benefits and the lowest costs in Saudi Arabia.
- Bevatel is a company certified and licensed by the Saudi Communications and Information Technology Commission.
- Bevatel provides multiple options and methods for monitoring the workflow of the call center through the Live Panel and the system reports.
In general, the outsourcing call center service has become one of the most prominent advanced call center services for establishments and commercial activities that seek to provide better service to their customers. All of these above through experts and specialists, cloud and professional call centers, and customer service systems.