The Toll Free Number 800 service is one of the advanced cloud call center solutions that Saudi establishments and commercial activities utilize to develop their customer service and technical support performance.
All establishments and commercial activities always seek the best ways and means that help them to gain customer satisfaction and increase profits and sales.
The Toll Free Service 800 is one of the essential services provided by call center companies for establishments and commercial activities to gain their customers’ satisfaction, when an institution utilizes a free 800 number, this means that the call will be free and means that the caller will not pay any costs for the calling but rather the institution.
Bevatel is considered one of the first advanced cloud call center companies that provide this service with professional advantages and multiple options for institutions and commercial activities at the lowest costs in Saudi Arabia.
Through this article, we will learn about this service, its importance and advantages for establishments and businesses, and why thousands of companies rely on Bevatel call center solutions. Let’s go.
Toll Free Number 800 service
The number 800 is a free number that enables customers to call your establishment or business without any costs to the caller. It is an easy-to-remember number that starts with 800 and allows you to receive the required concurrent calls with high quality, multiple options, and professional features to make and receive customer calls.
Establishments and commercial activities pay for the call charges, and the caller does not pay any fees for calling this number, so it is known as it is free, so your customers can call for free to the company that owns this number.
Before we highlight the advantages of the 800 number, we must make it clear that it provides all the features and options of the unified number 9200, except that when your customer calls you through your unified number that starts with 9200, your customer will pay half the costs of the call and you will pay the other half, while the 800 number provides an additional advantage to your customers that It is free to contact you.
Toll Free Service 800
Bevatel provides this service with various professional benefits for companies to help them provide better customer service and technical support to customers using the free number that allows them to make and receive all calls related to sales operations.
We can briefly mention the advantages of utilizing the free phone 800 services for establishments and commercial activities in points as follows:-
1) Gain customer satisfaction and improve their experience
2) Make and receive simultaneous calls
3) Connect all branches of your establishment or business
4) Connect multiple landlines to your free number
5) Waiting feature
6) Call forwarding feature
7) IVR Service
8) Voice mail service
9) Determining working hours
(10) Live Panel & Reports
1- Gain customer satisfaction and improve their experience
Utilizing a free number starting with 800 to receive calls to your business or establishments works to gain your customers’ satisfaction, improve their experience of dealing with you, and increase their loyalty.
When you utilize this service, it gives your customers the impression that they are dealing with a professional establishment and powerful brand that values its customers and seeks to satisfy them by facilitating methods of communication with them.
2- Make and receive concurrent Calls
Toll Free Number 800 allows you to operate the cloud call center system to make and receive the required number of concurrent calls to your establishment or business, using the extensions needed for the call center system.
3- Connect all branches of your establishment or business
One of the most prominent advantages of the 800 free phone service is that it allows you to connect all your establishment or business branches through this number to receive all your customers’ calls of all offices from the headquarters of the call center “one place.”.
If you have several branches in Jeddah, Riyadh, Dammam, and Khobar, you can connect all these branches with this number. Then, you can easily make and receive all your customers’ calls of all your business branches through the headquarters of your contact center, and without having several contact centers.
4- Connect multiple landlines to your free number
The 800 free number service allows you to link several fixed line numbers to this number to receive more simultaneous calls to your company’s departments and offices.
If you have several landlines, you can link them to your free phone 800 number to receive all incoming calls to these lines through your call center through the Toll Free Number 800.
5- Limit the number of incoming calls
The toll free number allows you to determine the number of incoming calls to the call center system of your organization or business. And then this feature helps you organize the process of receiving the required number of concurrent calls and then divert other incoming calls to the IVR feature or the voice mail service.
6- Waiting feature
The 800 free number service allows you to activate the waiting feature to receive all customer calls if all lines are busy and put them on waiting lists.
With the waiting feature, you can play specific music or display voice messages that include the latest offers for your establishment or business, your establishment products, services, duty tours, or other information that customers want to know.
7- Call forwarding feature
The 800 number allows you to activate the call forwarding feature.
Then you can take advantage of this feature to divert calls to a specific employee, department, or department (sales, technical support, reservations, etc.). This feature also allows you to forward the call to a voice mail service or an IVR service.
8- IVR Service
Toll free number 800 enables you to activate the IVR service to respond to the inquiries and questions of callers.
Through the IVR feature, it is possible to respond and interact with the inquiries and questions of callers to the toll free numbers of your establishment or business with many previously recorded voice messages with answers, information, and details about the inquiries and questions the customers want to know.
You can upload these voice messages to the cloud call center system, and when customers call your number 800, they hear some voice message options, and then they can choose the required voice message that answers them with the details they want.
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9- Voice mail service
This service is one of the most prominent advanced cloud call center solutions due to the many professional advantages for establishments and businesses for technical support and customer service.
The free phone 800 allows you to operate a voice mail service that enables callers to leave their inquiries and complaints in voice messages to be noticed by an employee to contact the caller later and help him.
10- Determine working hours
One of the most prominent advantages of this service is that it enables you to determine the working hours of your establishment or business by displaying a voice message that includes a welcome message to the caller and a voice message explaining the duty hours during which he can call.
- Welcome to Bevatel
- Thank you for getting in touch with us
- Please note that our official working hours are daily from Saturday to Thursday and from 8 am to 6 pm.
Toll Free Number 800 service is one of the most prominent cloud call center solutions indispensable for establishments and commercial activities due to its professional advantages for the companies to facilitate the communication methods with customers. Then, it helps companies improve the sales, technical support, and customer service departments’ performance.